Licensed Psychologist or Guidance Counselor Position

The role of a Mental Health Specialist is crucial in supporting mental health and wellbeing within the workplace.

This position involves delivering one-on-one sessions, facilitating small-group sessions, providing timely support for urgent wellbeing needs, and leading training focused on resilience, healthy coping, and distress management.

• Individual Wellbeing Sessions
• Conduct monthly or on-demand 1:1 well-being sessions with employees to provide personalized support and guidance.
• Provide same-day crisis intervention support in response to urgent wellbeing needs, ensuring employees receive prompt assistance during challenging times.
• Incorporate stress-reduction techniques, coping strategies, and decision-making skills into sessions to empower employees with essential tools for managing their mental health.
  • Group Sessions
  • Facilitate monthly small-group sessions focusing on peer support in a psychologically safe space to foster healthy working relationships and social connection among team members.
  • Tailor sessions based on team dynamics, feedback from Team Leads, or insights gained by the wellbeing team to ensure relevance and effectiveness.
    • Training & Development
    • Deliver group training sessions including onboarding, well-being, and resiliency training, as well as annual refresher training to equip employees with essential knowledge and skills.
    • Facilitate additional approved ad hoc training sessions as requested, aligned with organizational needs to address emerging concerns or topics.
    • Ensure all training is delivered within prescribed timeframes and formats provided by the organization to maintain consistency and quality.
      • Observation & Support
      • Conduct daily floor walks ('walk and talks') during each shift to observe team interactions and employee demeanor for signs of distress, promoting a culture of openness and support.
      • Normalize wellbeing specialist presence on-site as a supportive and integrated member of the team, encouraging employees to seek help when needed.
      • Provide discreet and proactive intervention as necessary to prevent issues from escalating.
        • Monitoring & Communication
        • Actively monitor and respond to direct communications from individuals across designated platforms, ensuring timely and effective support.
        • Maintain a professional, supportive, and timely response protocol to uphold confidentiality and build trust with employees.
          • Documentation & Data Entry
          • Accurately record attendance and aggregate trends/topics in the organization's system of record within 24 hours of each session to inform future initiatives and evaluate program effectiveness.
          • Enter session insights (excluding any clinical or personally identifiable information) using the organization's wellbeing tool in alignment with privacy and data protection policies to promote transparency and accountability.
          • Adhere to all legal and ethical reporting obligations, including disclosures related to self-harm, abuse, misconduct, or legal directives to ensure compliance and protect employees' rights.
            • Wellbeing Specialist Insights & Reporting
            • Summarize trends and insights from sessions and observations during floor walks using the organization's reporting tools to inform strategic decisions and optimize wellbeing initiatives.
            • Contribute to regular team updates and meetings with relevant aggregated clinical themes emerging from individual and group sessions to foster collaboration and continuous improvement.
              • Scheduling & Availability
              • Block time for on-demand sessions, floor walks, and proactive engagement activities in alignment with shift schedules to ensure seamless integration with existing workflows.
              • Remain available and responsive for unscheduled support and crisis interventions as needed, prioritizing employees' wellbeing and safety above all else.
              Qualifications and Experience
              • Bachelor's degree in psychology or a related field, preferably with experience in areas such as trauma counselling, resilience-building programs, general or clinical mental health support.
              • Minimum of 3 years' experience post-bachelor's degree in mental health, with a strong background in assessment, intervention, and programme development.
              • Fluent written and spoken English is mandatory; fluency in other languages would be an asset.
              • Strong presentation and group facilitation skills, with experience in developing and delivering training programs.
              • Proficient in Microsoft Office and video conferencing tools, with excellent data management and administrative skills.
              • Demonstrated ability to engage clients and build strong, trust-based relationships, with experience in cross-cultural counselling and sensitivity to diverse backgrounds.
              • Proven professionalism and adherence to ethical standards, including effective communication and confidentiality in corporate settings.
              • Adaptable and resilient, with the ability to excel in fast-paced, ambiguous, and evolving environments.
              • Committed to continuous learning and professional development, with a focus on staying current with industry trends and best practices.