NOC Engineer Position

7 days ago

Rizal, Philippines beBeeNetwork Full time $100,000 - $123,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. This role will involve providing technical assistance and support to our clients, ensuring their IT systems are running smoothly and efficiently.

  • The ideal candidate will have experience in troubleshooting and resolving complex technical issues, with a strong understanding of network protocols, operating systems, and software applications.
Key Responsibilities:
  • Troubleshoot and resolve technical issues via phone, email, or remote desktop sessions
  • Provide technical guidance and support to clients on the use of their IT systems
  • Collaborate with internal teams to identify and implement solutions to technical problems
Requirements:

The following skills and qualifications are essential for this role:

  • Strong knowledge of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Experience with cloud-based technologies and Microsoft 365
  • Ability to diagnose and troubleshoot technical issues using diagnostic tools
  • Excellent communication and customer service skills
  • Proven ability to work effectively in a team environment
Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

Desirable Qualities:

The following qualities are highly desirable:

  • Experience working in an MSP/Consultancy environment
  • Knowledge of scripting languages such as PowerShell and Python
  • Ability to design monitors to look for problem conditions in customer environments
  • Able to design scripts to address faults automatically

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