
Flexible Remote Customer Service Agent Position
7 days ago
We are seeking a skilled and customer-focused individual to join our remote team as a Customer Service Representative. This role involves handling inbound and outbound calls professionally and efficiently, providing exceptional support to customers and resolving their issues promptly.
- Effectively handle customer inquiries and concerns through active listening and empathetic communication.
- Utilize problem-solving skills to resolve customer complaints on the first call.
- Accurately document interactions and process claims in a timely manner.
- Provide guidance and support to customers to help them find the best solutions for their needs.
The ideal candidate will possess strong communication skills, a positive attitude, and the ability to work effectively in a remote environment. They must also maintain consistent attendance and adhere to scheduling requirements.
Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Previous experience in a call center environment
- Proven track record of working from home or remotely
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Benefits
- Comprehensive health insurance coverage
- Competitive salary package
- Dental coverage
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