Key Account Growth Professional

1 week ago

Barcelona, Philippines beBeeSuccess Full time ₱4,500 - ₱6,000
Customer Success Manager Job Description

About the Role

We are seeking a dedicated and experienced Customer Success Manager to ensure exceptional service delivery to our clients. As the Customer Success Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members.

This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Main Responsibilities:

  • Own overall relationship with assigned clients from Australia, which includes managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction
  • Work in the Australian time zone, and handle key accounts
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Stay up-to-date on product development and the latest releases
  • Conducting business reviews to ensure clients are satisfied with their products and services
  • Keeping up on trends, changes, and competitor actions that might affect the client
  • Bring in new ideas and craft approaches to delight our customers

Requirements

  • 1 to 2+ years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies
  • Significant experience in a customer-facing role. (SaaS & Fintech industry would be beneficial)
  • Proactive on how to solve problems or improve processes within the company
  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management
  • Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary)
  • Strong interpersonal skills and an ability to build rapport with customers
  • You have a passion for start-ups or dynamic environments

Benefits Package

  • Competitive salary with performance-based incentives
  • Comprehensive benefits package including health insurance
  • Remote work flexibility with a supportive and collaborative team environment
  • Opportunities for career advancement and professional development

Our Culture

  • We believe in freedom with responsibility, where you'll naturally take the lead and excel
  • We're doers who overcome obstacles with a can-do attitude
  • We value curiosity, where you'll wear multiple hats and embrace new challenges

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