
Recovering Accounts Professional
1 week ago
We're seeking an experienced professional to handle account recovery processes, ensuring seamless communication with customers and timely resolution of outstanding accounts.
This key role involves managing inbound and outbound interactions, including phone calls, emails, and text messages, to resolve customer queries and negotiate payment plans.
The primary goal is to maintain a high level of professionalism and empathy while ensuring customer satisfaction and driving business growth.
The ideal candidate will possess excellent negotiation skills, a strong understanding of financial concepts, and the ability to work effectively in a fast-paced environment.
Main Responsibilities:
- Engage with customers via phone, email, or text to understand their concerns and provide tailored solutions.
- Negotiate payment plans and arrange settlements to resolve outstanding accounts.
- Maintain accurate records and update customer information in our database.
- Collaborate with internal teams to resolve complex customer issues.
- Ensure compliance with regulatory requirements and company policies.
About Our Company:
We're a leading provider of innovative financial solutions, committed to empowering Canadians with smart credit-building, mortgage, and lending options.
Our mission is to make financial access easy, convenient, and accessible for all, with a focus on delivering exceptional customer experiences.
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