
Customer Service Representative
1 day ago
Job Title: Customer Service Representative
About the RoleThis position involves handling customer inquiries via phone, email, and other communication channels. You will be responsible for providing timely and effective solutions to customers' issues.
Main Responsibilities:- Respond to customer calls and emails in a professional manner
- Resolve customer complaints and concerns
- Provide product or service information to customers
- Update customer relationship management (CRM) software
- Create reports using Microsoft Office and Google Drive
- Excellent English communication skills
- Typing Speed: at least 40WPM
- Ability to work under pressure
- Ability to multitask, prioritize, and manage time efficiently
- Customer orientation and ability to adapt and respond to different types of personalities
- Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM
- OS: Windows 10 or higher (MacOS equivalent is allowed)
- Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
- Internet connection: Wired connection; minimum of at least 30 Mbps
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