Healthcare Support Services Specialist

3 days ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time $50,000 - $70,000
Job Title:

A Support Services Associate is responsible for providing technical assistance to healthcare staff and providers.

This role involves receiving, documenting and routing support tickets to the appropriate Level 2 teams, ensuring seamless operations.

The ideal candidate will have a strong background in healthcare support environments with excellent attention to detail and commitment to meeting response time targets.

Key Responsibilities:
  • Initial point of contact for healthcare users seeking technical support
  • Receive, review and log all incoming support requests via phone, email or internal systems
  • Create clear and detailed support tickets in the system capturing relevant information for timely resolution
  • Ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines
  • Communicate with end-users to gather additional details or clarify issues as needed
  • Route tickets efficiently to the appropriate Level 2 or specialized support teams
Required Skills & Qualifications:
  • Must have prior experience in a healthcare environment providing IT helpdesk or customer support services
  • Strong attention to detail with exceptional documentation and organizational skills
  • Effective verbal and written communication skills
  • Comfortable interacting with healthcare professionals and understanding their support needs
Preferred Qualifications:
  • Experience with ticketing systems
  • Basic troubleshooting knowledge for hardware software and network issues

This remote position offers flexibility and convenience allowing you to work from home while collaborating with an international team

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