Restaurant Branch Manager

17 hours ago


Makati City, National Capital Region, Philippines Alpha Infinity Holding Corp. Full time
Restaurant Bar Team Lead Job Description

At Alpha Infinity Holding Corp., we are seeking a highly skilled Restaurant Bar Team Lead to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient running of our restaurant bar.

Key Responsibilities:
  • Staff Supervision: Directly supervise and manage the bar staff, including bartenders, servers, and bar backs. This includes scheduling, training, performance evaluations, and addressing any disciplinary issues.
  • Operations Management: Maintain the efficient and seamless running of the bar, including coordinating with kitchen staff, managing inventory, and ensuring compliance with health and safety regulations.
  • Customer Service: Lead the team to exceed guest expectations by delivering exceptional service, resolving customer complaints promptly, and creating a welcoming and enjoyable atmosphere.
  • Inventory Management: Monitor stock levels, place orders, and ensure proper storage and rotation of all bar inventory to prevent shortages or waste.
  • Quality Control: Conduct regular inspections to ensure adherence to food safety and hygiene standards, and taste food and beverages to maintain consistent quality.
  • Financial Management: Handle cash transactions, manage petty cash, and maintain accurate records of all financial transactions.
  • Marketing and Sales: Assist with the implementation of marketing and sales strategies to drive revenue and increase customer engagement.
  • Training and Development: Provide regular training to staff to enhance their skills and knowledge, ensuring they meet the required standards of service.
  • Recruitment and Selection: Participate in the recruitment and selection process for new bar staff, ensuring adherence to company procedures.
  • Compliance: Ensure adherence to all relevant health and safety legislation, alcohol service regulations, and company policies.
Qualifications:
  • Education: A high school diploma or equivalent is usually required, while a degree or diploma in hospitality management or a related field is often preferred.
  • Experience: Prior experience in a supervisory role within the food and beverage industry is essential, with 2-3 years of experience in a similar position being common.
  • Knowledge and Skills: A strong understanding of food and beverage operations, including inventory management, customer service, food safety, and sanitation practices is crucial. Excellent interpersonal and communication skills are necessary for effective interaction with staff, customers, and suppliers. Knowledge of financial management, including budgeting, cash handling, and cost control, is also desirable.
  • Leadership Abilities: Strong leadership skills are essential to manage and motivate a team of staff effectively. This includes delegating tasks, providing guidance and training, and resolving conflicts.
  • Customer Service: A focus on customer satisfaction and creating a welcoming and enjoyable dining experience for guests is paramount. This involves handling customer complaints, ensuring timely service, and maintaining high standards of quality.
  • Adaptability: The ability to work in a fast-paced environment, handle stress effectively, and make quick decisions when necessary is crucial.
  • Alcohol Service Certification: In many jurisdictions, a supervisor may be required to have alcohol service certification or be responsible for ensuring that all staff members serving alcohol have the necessary certification.
  • Physical Requirements: The ability to stand for long periods, lift heavy items, and move around the establishment quickly is often required.
  • Flexibility: Supervisors may need to work evenings, weekends, and holidays, as these are typically busy times for bars and restaurants.

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