Restaurant Branch Manager

2 days ago


Makati City, National Capital Region, Philippines Alpha Infinity Holding Corp. Full time
Restaurant Branch Supervisor Job Description

This is a vital role in the hospitality industry, responsible for ensuring the smooth operation of a restaurant or bar. The Restaurant Branch Supervisor plays a key part in maintaining high standards of customer service, fostering a positive and productive work environment, and contributing to the overall success of the establishment.

Key Responsibilities:
  • Supervising staff: Directly managing and overseeing the restaurant or bar staff, including servers, bartenders, and kitchen staff. This includes scheduling, training, performance evaluations, and addressing any disciplinary issues.
  • Ensuring smooth operations: Maintaining the efficient and seamless running of the restaurant or bar, including coordinating with kitchen staff, managing inventory, and ensuring compliance with health and safety regulations.
  • Providing exceptional customer service: Leading the team to exceed guest expectations by delivering exceptional service, resolving customer complaints promptly, and creating a welcoming and enjoyable atmosphere.
  • Inventory management: Monitoring stock levels, placing orders, and ensuring proper storage and rotation of all inventory to prevent shortages or waste.
  • Quality control: Conducting regular inspections to ensure adherence to food safety and hygiene standards, and tasting food and beverages to maintain consistent quality.
  • Financial management: Handling cash transactions, managing petty cash, and maintaining accurate records of all financial transactions.
  • Marketing and sales: Assisting with the implementation of marketing and sales strategies to drive revenue and increase customer engagement.
  • Training and development: Providing regular training to staff to enhance their skills and knowledge, ensuring they meet the required standards of service.
  • Recruitment and selection: Participating in the recruitment and selection process for new restaurant or bar staff, ensuring adherence to company procedures.
  • Compliance: Ensuring adherence to all relevant health and safety legislation, alcohol service regulations, and company policies.
Qualifications:
  • Education: A high school diploma or equivalent is usually required, while a degree or diploma in hospitality management or a related field is often preferred.
  • Experience: Prior experience in a supervisory role within the food and beverage industry is essential, with 2-3 years of experience in a similar position being common.
  • Knowledge and skills: A strong understanding of food and beverage operations, including inventory management, customer service, food safety, and sanitation practices is crucial. Excellent interpersonal and communication skills are necessary for effective interaction with staff, customers, and suppliers. Knowledge of financial management, including budgeting, cash handling, and cost control, is also desirable.
  • Leadership abilities: Strong leadership skills are essential to manage and motivate a team of staff effectively. This includes delegating tasks, providing guidance and training, and resolving conflicts.
  • Customer service: A focus on customer satisfaction and creating a welcoming and enjoyable dining experience for guests is paramount. This involves handling customer complaints, ensuring timely service, and maintaining high standards of quality.
  • Adaptability: The ability to work in a fast-paced environment, handle stress effectively, and make quick decisions when necessary is crucial.
  • Alcohol service certification: In many jurisdictions, a supervisor may be required to have alcohol service certification or be responsible for ensuring that all staff members serving alcohol have the necessary certification.
  • Physical requirements: The ability to stand for long periods, lift heavy items, and move around the establishment quickly is often required.
  • Flexibility: Supervisors may need to work evenings, weekends, and holidays, as these are typically busy times for restaurants and bars.

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