Ecommerce Customer Experience Advocate

7 days ago

Rizal, Philippines beBeeExpertise Full time $50,000 - $70,000
Merchant Support Professional Opportunity

We are seeking a skilled Merchant Support Specialist to provide exceptional customer support and resolve technical issues for our e-commerce clients.

The ideal candidate will have proven experience in merchant support, customer service, or a related field, with excellent communication and problem-solving skills.

Key responsibilities include:

  • Troubleshooting technical problems, identifying root causes, and offering solutions or escalating when necessary
  • Becoming an expert in our products so you can answer questions quickly and accurately
  • Managing multiple customer conversations simultaneously
  • Owning follow-ups and ensuring all tickets are resolved in a timely manner

This is an exciting opportunity to join a high-performing team that is passionate about delivering outstanding customer experiences.

Requirements
  • Proven experience in merchant support, customer service, or a related field
  • Excellent communication and problem-solving skills
  • Ability to multitask, stay organized, and manage time effectively

We offer competitive salary and equity packages, flexible vacation and PTO, and opportunities for growth and development.

About Our Products

We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically.

Our team is collaborative, results-driven, and committed to excellence – and we're excited to scale with top talent.

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