Senior Retail Operations Strategist

15 hours ago


Makati City, National Capital Region, Philippines ACCPRO International Full time
About ACCPRO International

We are a dynamic organization dedicated to delivering comprehensive solutions to our clients in the retail sector.


Job Overview

This role involves providing expert business consulting and product expertise to customers, enabling them to successfully implement and tailor our solutions to meet their specific needs.


Key Responsibilities
  • Deliver best practices in retail operations by assisting in business process review during the scoping phase.
  • Work with the Implementation team to ensure that processes, people, organization structure, and technology are well integrated.
  • Provide product demonstrations to prospective customers, showcasing the value of our solutions and tailoring them to meet customer requirements.
  • Determine the scope of the implementation technology solution and resources required to complete the project successfully.
  • Ensure proactive communication with clients and internal staff, managing enhancement requirements, escalations, and understanding simple to complex business requirements.
  • Identify use cases, roles, and other business requirements for each project.
  • Produce and manage client-facing documentation and Solution Design documentation.
  • Conduct implementation pilots and help customers envision the final solution.
  • Train new clients on the essentials of our systems to get them started on implementations.
  • Provide functional support post-implementation to ensure optimum customer satisfaction and create long-term relationships.

Consulting Competencies and Business Experience
  • Business Process Analysis
  • Technical and functional evaluation and analysis
  • Project Management
  • Pre-Sales/Functional Consultancy
  • Customer Operation Support

Work Arrangement

Makati City

8:00 am to 6:00 pm

Hybrid



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