Maximizing Business Value

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeSuccess Full time $100,000 - $150,000

Job Title: Customer Success Manager

We are seeking a highly motivated and experienced Customer Success Manager to maximize the impact and value of our product for users, stakeholders, and their business.

About This Role:
  • The ideal candidate will have a proven track record of managing a portfolio of mid-market and enterprise accounts, ensuring they get the most out of our product.
  • Onboard new customers and integrate our product seamlessly into their sales processes.
  • Develop and maintain multi-threaded relationships with customers to ensure a deep understanding of their business goals and a successful deployment of our product.
  • Conduct regular customer check-ins to share results, address any issues, and identify opportunities for optimization and growth.
  • Analyze customer usage metrics to identify features that might provide value and lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Provide technical support to customers as needed.
  • Serve as the voice of the customer within our organization, providing product feedback to ensure customer requirements are met.

The successful candidate will have 5+ years of B2B SaaS CSM experience, with a proven track record of managing a portfolio of 40+ accounts with a successful renewals track record.

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