Customer Service Ambassador

4 weeks ago


Paranaque City, Calabarzon, Philippines Sonak Corporation Full time
Job Title: Customer Service Representative

The Customer Service Representative will be responsible for addressing client inquiries and concerns through various channels. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and technical information about our products.

Key Responsibilities:
  • Address client inquiries and concerns through various channels
  • Develop a comprehensive understanding of customer service policies and technical information about products
  • Work on regular day shifts, with potential for shifting schedules
Qualifications:
  • Bachelor's Degree in a related field
  • At least three years of experience in a customer service role
  • Excellent communication skills (oral and written)
  • Computer literacy (MS Office applications, Google applications, email management, client systems)
  • Experience with CRMs (Salesforce or Zendesk) preferred but not required
  • Ability to work well in a team environment
  • Strong sense of professionalism
  • Top performer is a plus
  • Impeccable attendance track record in former companies


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