Customer Service Liaison

7 days ago


Paranaque City, Calabarzon, Philippines Topserve Service Solutions Inc. Full time
  • Job Summary

    This position is responsible for providing exceptional customer service, ensuring timely communication, and resolving issues efficiently to achieve service excellence.
  • Key Responsibilities
    • Respond promptly to customer inquiries and concerns via various communication channels.
    • Resolve customer issues and complaints effectively and efficiently.
    • Process documentation accurately and in a timely manner, meeting client requirements.
    • Evaluate and escalate customer issues to the appropriate department or manager as needed.
    • Collaborate with other departments to resolve customer issues and concerns.
    • Compile and submit regular reports as requested, ensuring accuracy and timeliness.
    • Process new rate requests, especially during the booking portion, and provide pertinent information for rate submission and approval.
    • Prepare and provide billing summaries to job accounting for client payments.
    • Participate in customer meetings and quarterly/monthly business reviews as required.
  • Requirements
    • College diploma or university degree in business, Customs Administration.
    • Experience in the logistics field.
    • Proficiency in computer skills and knowledge of Excel, Word, and PDF files.
    • Fresh graduates welcome to apply.
    • Knowledge of tax computation and customs law.


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