Customer Service Liaison
7 days ago
- Job Summary
This position is responsible for providing exceptional customer service, ensuring timely communication, and resolving issues efficiently to achieve service excellence. - Key Responsibilities
- Respond promptly to customer inquiries and concerns via various communication channels.
- Resolve customer issues and complaints effectively and efficiently.
- Process documentation accurately and in a timely manner, meeting client requirements.
- Evaluate and escalate customer issues to the appropriate department or manager as needed.
- Collaborate with other departments to resolve customer issues and concerns.
- Compile and submit regular reports as requested, ensuring accuracy and timeliness.
- Process new rate requests, especially during the booking portion, and provide pertinent information for rate submission and approval.
- Prepare and provide billing summaries to job accounting for client payments.
- Participate in customer meetings and quarterly/monthly business reviews as required.
- Requirements
- College diploma or university degree in business, Customs Administration.
- Experience in the logistics field.
- Proficiency in computer skills and knowledge of Excel, Word, and PDF files.
- Fresh graduates welcome to apply.
- Knowledge of tax computation and customs law.
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