Customer Service Representative

1 month ago


Paranaque City, Calabarzon, Philippines Topserve Service Solutions Inc. Full time

A. Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

B. Key Responsibilities:

* Respond promptly to customer inquiries and concerns via phone, email, or chat
* Resolve customer issues and complaints effectively and efficiently
* Ensure all documentation processing is performed according to client requirements in an accurate and timely manner
* Collaborate with other departments to resolve customer issues and concerns
* Compile and submit accurate, regular, and timely reports as requested
* Participate in customer meetings and Quarterly/Monthly Business Reviews as required

C. Requirements:

* College diploma or University degree in business, Customs Administration
* Experience in the logistics field
* Computer skills and knowledge of Excel, Word, and PDF files
* Fresh graduates are welcome to apply
* Knowledgeable in Tax Computation and Customs Law

D. What We Offer:

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package

E. How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application to Topserve Service Solutions Inc.



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