Technical Problem Solver

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time $35,000 - $55,000
Technical Support Advocate Job Description

We are looking for a skilled Technical Support Advocate to provide hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The ideal candidate will have excellent analytical skills, be able to work efficiently in a fast-paced environment, and maintain composure under pressure.

  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Maintains system functionality by testing computer components.
  • Helps design and implement networks.
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify and evaluate technical purchasing options.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
  • Maintains system capability by testing computer components.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Prepares reference material for users by drafting operation instructions
Required Skills and Qualifications

The successful candidate must possess the following skills and qualifications:

  • Excellent analytical and critical thinking skills.
  • Ability to work efficiently in a fast-paced environment.
  • Strong conflict resolution skills and even temperament in challenging situations.
  • Native or near-native written and spoken English.
  • Ability to properly understand and convey tone via written communications.
  • Creative problem-solving skills.
  • Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
  • Loads of empathy – you genuinely care
  • Proactive attitude and ability to work with limited supervision.
Benefits
  • Private Health Insurance
  • Training & Development
Plus Requirements
  • Support the team by executing initiatives and collaborating on projects.
  • Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
  • Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.

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