Porting Expert

Peak Support seeks a highly skilled customer service representative to join our team. As a Customer Service Porting Professional, you will play a vital role in ensuring exceptional service to our customers by providing expert communication and problem-solving skills.

The ideal candidate will have experience handling porting tasks and possess strong problem-solving skills, adaptability, and effective communication skills for conveying technical concepts to non-technical audiences.

If you are a naturally skilled problem solver who thrives on challenging situations, we want to hear from you.

• Deliver accurate and efficient results through in-depth knowledge of back-office porting operations.
• Manage data and processes meticulously, ensuring timely completion of tasks.
• Troubleshoot and resolve porting-related issues by analyzing problems from multiple angles.
• Adapt to changing procedures and processes while maintaining consistency in communication.
• Explain complex technical concepts to customers in simple terms, promoting understanding and satisfaction.
• Adjust your communication style to meet customer needs, ensuring clear comprehension and empathy.
• Collaborate with team members to overcome challenges and provide effective solutions.

• Experience: 1-2 years in a related field, preferably handling porting tasks or similar responsibilities.
• Previous customer support experience is required.
• Exceptional attention to detail and accuracy.
• Ability to perform repetitive tasks with sustained focus and consistency.
• Strong problem-solving skills and solution-oriented mindset.
• Adaptability to evolving procedures and processes.
• Effective communication skills for conveying technical concepts to non-technical audiences.
• Empathy and patience in handling customer inquiries and concerns.

• A naturally skilled problem solver who thrives on challenging situations.
• Someone who recognizes when to escalate issues and collaborate to find effective solutions.
• A confident communicator embodying Peak Support's voice and tone: intelligent, confident, approachable, and instructional.

• Work-from-home flexibility with the benefits of an established organization and a dedicated team.

Peak Support prioritizes building strong relationships among team members, both online and offline.