Multifaceted Client Liaison with Design Expertise
3 days ago
Affinity Express Philippines Inc. is a leading provider of innovative solutions, and we're seeking a skilled Customer Service Representative with Graphic Design Experience to join our team.
About the Role:
We're looking for a talented individual who can effectively communicate with clients, internal teams, and external stakeholders to gather project information and assets. This role involves handling client communications via phone, email, and ticketing systems to clarify requirements and address inquiries.
Responsibilities:
- Act as the primary liaison between clients and internal teams to gather required project information and assets.
- Handle client communications via phone, email, and ticketing systems to clarify requirements and address inquiries.
- Utilize Adobe Creative Suite, Canva, and other design tools for design edits and suggestions.
- Manage project timelines, track revisions, and ensure successful delivery of creative products.
- Collaborate with teams to maintain client-specific documentation and project standards.
Requirements:
- Minimum 2 years of solid experience as a Customer Service Representative in a BPO environment.
- Excellent communication skills, both written and verbal.
- Minimum of 1 year experience using Adobe Creative Suite, Canva, and other graphical design tools.
- Intermediate skills and knowledge of graphic design tools.
- Minimum of 1 year project management experience.
- Strong organizational and multitasking abilities to handle multiple projects effectively.
- Amenable to work on a graveyard shift.
- Applicants must be residing within Metro Manila.
What We Offer:
- An opportunity to work with a dynamic team that values innovation and collaboration.
- A comprehensive benefits package, including healthcare insurance, life insurance, and mental health support.
- A hybrid work setup and access to Ayala perks and benefits.
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