
Disaster Relief Customer Experience Specialist
2 days ago
MCI seeks skilled professionals to work as contingency agents in response to disaster relief efforts. This temporary, remote position involves delivering exceptional customer experiences during challenging times.
Candidates must be highly motivated and dedicated individuals who possess excellent organizational, written, and oral communication skills. They should also be able to type swiftly and accurately, with a basic understanding of Microsoft Office Suite and Windows operating systems.
This role requires the ability to thrive in a fast-paced environment, multitask, and self-manage. Strong interpersonal skills and the capacity to build relationships with team members and customers are essential for success.
The ideal candidate will apply the latest customer service techniques and learn our account management systems while improving the customer experience during a difficult time.
Responsibilities- Deliver effective solutions to customer inquiries
- Apply customer service techniques and learn account management systems
- Improve customer experience during challenging times
Candidates must meet the following requirements:
- Be 18 years or older
- Hold a high school diploma or equivalent
- Have excellent communication and organizational skills
- Be able to type quickly and accurately
- Have a basic understanding of Microsoft Office Suite and Windows operating systems
MCI offers competitive compensation and benefits designed to grow with you over time. Starting compensation is based on experience, and we provide a range of benefits, including HMO coverage, dental coverage, and performance bonuses.
We also offer career growth opportunities, employee shuttle services, and social engagement programs. Note that benefits may vary by geography and specific role.
Work EnvironmentThis job operates in a professional office environment, requiring sitting/standing for long periods while using a computer and telephone headset. Occasional movement of objects up to 40 pounds may be required.
Conditions of Employment- Must be authorized to work in the country where the job is based
- Willingness to submit to a Level II background and/or security investigation with a fingerprint; offers contingent on results
- Willingness to submit to drug screening; offers contingent on results
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