Technical Services Director

3 days ago


Taguig, National Capital Region, Philippines IQVIA Argentina Full time

Job Overview

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries.

We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Key Responsibilities:

  1. Provides first-line support to company employees to resolve computer software, hardware, and networking problems.
  2. Installs, configures, customizes, troubleshoots, upgrades, integrates, and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration, and firewalls for end-users.
  3. Reviews agent metrics and meets with agents regularly to discuss performance.
  4. Serves as SME within the Service Desk and answers questions from more junior staff.
  5. Accurate escalation of unresolved queries to the next level of support team.
  6. Tracks, routes, and redirects problems to correct resources.
  7. Utilizes excellent customer service skills and exceeds customers' expectations.

Essential Qualifications:

  1. Associate's Degree preferred.
  2. 5-6 years of Service Desk or Information Technology Experience.
  3. 5-6 years of Customer Service Experience.


  • Taguig, National Capital Region, Philippines Risewave Consulting, Inc. Full time

    We are looking for a highly skilled Technical Director for Cloud Services to lead our cloud services team.The successful candidate will have a solid understanding of the industry ecosystem with a strong presence and influence in the field.Minimum of 3 years of experience in project operations, including lead generation, opportunity conversion, solution...


  • Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    About the Technical Operations Director RoleThe Technical Operations Director will oversee the daily operations of a skilled team providing first-line support for technical products managed by Insurance Technology. This includes setting goals, developing processes, and leading the team to ensure alignment with organizational objectives.Key...


  • Taguig, National Capital Region, Philippines Visage Executive Search Full time

    Job Summary: The Customer Service Director oversees customer interactions in a corporate banking setting, leading a team to ensure exceptional service delivery and operational efficiency.The ideal candidate will possess strong leadership abilities, excellent communication skills, and a strategic thinking approach. With a focus on quality assurance and...

  • Operations Director

    7 hours ago


    Taguig, National Capital Region, Philippines Welsend Global Services Full time

    Job OverviewWe are seeking an experienced Operations Director to lead our team in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for driving operational excellence and ensuring seamless service delivery.Key ResponsibilitiesDevelop and implement strategic plans to enhance operational efficiency and...


  • Taguig, National Capital Region, Philippines Empower Full time

    We are seeking an experienced Infrastructure Services Director to lead our team at Empower.The successful candidate will be responsible for overseeing the maintenance and service of all facility infrastructure, including electrical systems, HVAC, building control/monitoring systems, and fire life safety systems.Main Objectives:Manage hard services to include...


  • Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Job Description:Nityo Infotech Services Philippines is hiring a Technical Service Associate to join our team. As a Technical Service Associate, you will be responsible for providing technical support to our clients and ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:To provide technical assistance to clients...


  • Taguig, National Capital Region, Philippines Jollibee Group Full time

    About YouWe are seeking a highly motivated and experienced professional with a passion for providing exceptional customer service. As a Sales and Service Director, you will be responsible for:Providing leadership and guidance to the store team to drive sales growth and customer satisfactionDeveloping and implementing sales building plans and...


  • Taguig, National Capital Region, Philippines HCLTech Full time

    We are seeking a Service Desk Director to join our team in Taguig, National Capital Region, Philippines.Job DescriptionThe successful candidate will be responsible for managing the service desk function and ensuring seamless delivery of services to our clients.Lead a team of service desk engineers to deliver high-quality services to our clients.Develop and...


  • Taguig, National Capital Region, Philippines Comrise Global Solutions Full time

    Duties and ResponsibilitiesDelivery technical management: Develop delivery solutions for CLOUD Stack and VDI solutions and review the deliverability. Be responsible for technical management of engineering delivery as a technical expert or technical chief, solve technical problems of various products in the project, and ensure smooth implementation and...

  • Associate Director

    4 weeks ago


    Taguig, National Capital Region, Philippines ABSI Full time

    Job description(We are looking for local Filipino Talents who are willing to relocate in Thailand)We are in need of 2 candidates for this role1 candidate focused on Frontend1 candidate focused on FullstackDescription:We are seeking a highly skilled and motivated Associate Director to join our technology department. As an Associate Director, you will oversee...


  • Taguig, National Capital Region, Philippines Genpact Full time

    We are looking for a Customer Service Excellence Director to lead our team in delivering exceptional customer experiences. As a Senior Quality Analyst, you will be responsible for auditing and assessing the work of other Quality Analysts, focusing on identifying trends, enhancing accuracy, and driving continuous improvement in service delivery.Main...

  • Associate Director

    1 week ago


    Taguig, National Capital Region, Philippines ABSI Full time

    Job description(We are looking for local Filipino Talents who are willing to relocate in Thailand)We are in need of 2 candidates for this role1 candidate focused on Frontend1 candidate focused on FullstackDescription:We are seeking a highly skilled and motivated Associate Director to join our technology department. As an Associate Director, you will oversee...


  • Taguig, National Capital Region, Philippines HawodTech Solutions Full time

    HawodTech Solutions seeks a highly skilled Senior Operations Director to oversee the company's technical operations.The ideal candidate will have at least 8 years of relevant experience, including 4 years in a managerial capacity.We are looking for someone with strong leadership skills, stakeholder management experience, and excellent written and verbal...


  • Taguig, National Capital Region, Philippines UnitedHealth Group Full time

    About the RoleWe are seeking a Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing technical assistance and support to customers.The ideal candidate will have 3+ years of experience in ITSD, with excellent analytical and problem-solving skills. You will also have the ability to work...


  • Taguig, National Capital Region, Philippines Philips International Full time

    About Our TeamWe are a dynamic team at Philips International, committed to delivering innovative healthcare solutions to our customers.We are seeking a skilled Technical Service Specialist to join our team and contribute to our mission of improving people's lives through meaningful innovation.In this role, you will work closely with our customers to...


  • Taguig, National Capital Region, Philippines Technical Education and Skills Development Authority Full time

    Job OverviewTechnical Education and Skills Development Authority (TESDA) is seeking a highly skilled Chief Administrative Officer to join its Human Resource Management Division. The selected candidate will be responsible for leading the implementation of HRM programs, projects, and activities focusing on core HR systems.


  • Taguig, National Capital Region, Philippines DXC Technology Inc. Full time

    Job Description:As a Technical Services Manager at DXC Technology Inc., you will be responsible for providing on-site technical support for all user incidents and service requests both HW and SW. You will work closely with the infrastructure team to resolve routine in-scope technical incidents independently and collaborate with team members to resolve more...


  • Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job Title: Director Delivery Consulting (Service Desk)/ Service Desk Director DeliveryJob Category: Senior ManagementJob Type: Permanent Full TimeWork Location/ Set-up: Taguig/HybridWork shift: Mid Shift/Graveyard ShiftBudget: PHP 250,000Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent levelPosition Description• These Terms...


  • Taguig, National Capital Region, Philippines free job consultancy Full time

    Job Title: Business Intelligence DirectorAbout the Business Intelligence Director RoleWe are seeking an experienced Business Intelligence Director to join our team at Free Job Consultancy. As a Business Intelligence Director, you will be responsible for developing and monitoring key performance indicators (KPIs) to measure the impact of marketing and...

  • Portfolio Director

    5 days ago


    Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time

    In this challenging role, you will be responsible for driving the delivery of Globe Telecom's products, platforms, and services. As a Delivery Management Director, you will lead cross-functional teams and ensure successful project outcomes.Key QualificationsBachelor's degree in any IT-related field from a four-year college or university.At least 10 years of...