Technical Service Representative

4 days ago


Taguig, National Capital Region, Philippines UnitedHealth Group Full time
About the Role

We are seeking a Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing technical assistance and support to customers.

The ideal candidate will have 3+ years of experience in ITSD, with excellent analytical and problem-solving skills. You will also have the ability to work effectively in a team environment and independently, prioritizing multiple tasks while maintaining attention to detail.

Key Responsibilities:

  • Create and process all broadband and phone line requests accurately and in a timely manner
  • Utilize internet service provider online systems to process orders, check status and obtain accurate service order completions
  • Utilize provisioning, ordering and inventory software or systems to monitor order progress with the underlying service provider

Requirements:

  • College graduate of an IT related course or equivalent experience
  • 3+ years of experience in ITSD
  • Analytical and problem-solving experience
  • Customer Service in a BPO/Call Center setting experience


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