Microsoft Sales Operations Specialist
4 days ago
We are a leading provider of IT solutions, serving a diverse range of clients across various industries.
Job SummaryWe are seeking an experienced Microsoft Sales Administrator to join our team. As a key member of our sales operations team, you will be responsible for managing various account activities aligned with creating, managing, and renewing Microsoft quotes and contracts. You will also serve as the initial point of contact for daily customer requests on existing Microsoft contracts and ensure customer satisfaction and retention.
Key Responsibilities- Submit and manage Salesforce cases for common quote, order, and contract activities
- Support CSP contract requests including contract creation, product increases and product decreases
- Assist customers with access to product keys, portal support, providing documentation after the customer has purchased licenses
- Handle daily customer requests on existing Microsoft contracts and provide timely and accurate responses
- Coordinate with the sales team to provide information and documentation for Microsoft products and services
- Provide administrative support to Microsoft Category specialists and sales teams as needed
- Maintain records and files of sales activities and transactions
- 3+ years of experience as a sales administrator or coordinator, preferably in the IT industry
- Proficient in Salesforce and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- Experience with Microsoft licensing models and agreements, such as Enterprise Agreement, Cloud Solution Provider, and Microsoft Customer Agreement
- Familiar with Microsoft operational tools including the Volume Licensing Service Center, Microsoft Admin Center, and Microsoft Partner Center
- Certified as a Microsoft Partner-Commercial Executive (P-CE) or willing to obtain certification within 6 months of hire
- Experience with Microsoft products and services, such as Azure, Microsoft Copilot, Microsoft 365, and Windows 10
- Skilled in communication, organization, and problem-solving, with the ability to handle customer inquiries and issues effectively and professionally
- Able to work independently and collaboratively with the sales team and other departments, and manage multiple tasks and deadlines in a fast-paced environment
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