L3 Technical Support Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeExpert Full time ₱5,000,000 - ₱8,000,000

About the Role:

","
  • This position involves providing advanced technical support and troubleshooting for end-user devices, software applications, and company infrastructure. The ideal candidate will have experience with Windows Server environments (2016/2019), cloud solutions, and IT service management platforms.
  • Responsibilities include managing help desk tickets, communicating with customers, and collaborating with vendors to resolve issues.
  • The successful candidate will also be responsible for implementing SaaS solutions, addressing infrastructure alerts, and contributing to continuous process improvement within the IT department.
","Key Responsibilities:","
  • Troubleshoot complex technical issues related to End User Devices, including desktops, laptops, mobile devices, printers, scanners, and applications.
  • Support Company Infrastructure, such as Office 365, G Suite, Windows Server Environments (2016, 2019), and Cloud Infrastructure (Cloud File Storage, Cloud authentication).
  • Follow established procedures for response time, escalation, communication, and documentation.
  • Maintain a clean and organized ticket workspace in the help desk system.
  • Provide proactive communication to customers to avoid frustration and minimize downtime.
  • Set up networks during client onboarding or project implementation.
  • Collaborate with vendor technical support to resolve issues or implement new solutions.
  • Implement SaaS solutions as needed.
  • Address infrastructure issues identified by the NOC team.
  • Document and improve IT processes.
","Requirements:","
  • 7+ years of IT experience, with a focus on Desktop Support, Systems Engineering, or Systems Administration.
  • Helpdesk MSP experience is highly desirable.
  • Familiarity with RMM and PSA tools, such as Datto, Kaseya, NinjaOne, Halo, ConnectWise, or Autotask.
  • End User Support/Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment, MDM.
  • Support of Cloud products: Office 365, SharePoint / OneDrive, Azure, Google.
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms (DC, FS, TS, Print, IIS) and Active Directory, Group Policy.
  • Basic understanding of Exchange Server and SQL Server.
  • Support of BDR Products: Veeam, Azure, Local NAS.
  • Support of Cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning.
  • Basic understanding of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware.
  • Understanding of networking fundamentals: TCP/IP, LAN/DZM/WAN, DHCP, DNS, Routing, Switching, VPN, and Firewalls.
","Working Conditions:","
  • This role may involve working long-term from home.
  • A permanent night shift schedule may be required.
","[Mid-Senior level]","[Full-time]","[Information Technology]","[Outsourcing and Offshoring Consulting]"],

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