Director of Customer Success and Business Outcomes

1 day ago

Manila, National Capital Region, Philippines beBeeLeadership Full time $120,000 - $150,000
Job Overview

This is a senior leadership position responsible for overseeing the customer success team and driving business outcomes.

The ideal candidate will have a proven track record of managing high-performing teams, developing and executing retention strategies, and building long-term relationships with customers.

Key Responsibilities
  • Lead the customer success team in delivering world-class business and technical account management to clients.
  • Develop and execute retention strategies that meet or exceed stated targets.
  • Partner with sales division to develop strategies and goals to improve product penetration rates within existing customer portfolio.
  • Collaborate with other senior leaders to improve overall support and delivery experience.
Qualifications and Skills
  • Bachelor's degree or equivalent work experience required.
  • 12+ years of professional experience in customer service, contact center, and/or B2B technology.
  • 5+ years of management experience, including building and leading high-performing teams.
  • Experience in leading remote teams preferred.
What We Offer

A dynamic and fast-paced work environment with opportunities for growth and development.

Flexible work arrangements, including remote work options.

About the Role

This is an exciting opportunity to join a market-disrupting global company and be part of a collaborative and innovative team.

  • Transformative Business Outcomes Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeStrategicTransformation Full time

    Strategic Transformation ConsultantDeliver transformative business outcomes by driving strategic growth initiatives and navigating complex transactions. Leads a diverse team of financial advisors to deliver client engagements.Cultivates strong relationships with clients and leverages expertise in methodologies.Develops innovative solutions through structured...

  • Customer Success Specialist

    5 days ago

    Manila, National Capital Region, Philippines DrBalcony Full time

    Job Description:DrBalcony, an innovative and fast-growing civil engineering start-up, is looking for a proactive and enthusiastic Customer Success Specialist to ensure that our clients receive outstanding service and support throughout their engagement with us. The Customer Success Specialist will serve as the primary point of contact for clients, helping...

  • Customer Success Account Associate/Manager

    1 hour ago

    Manila, National Capital Region, Philippines Trends Group Inc. Full time

    Customer Success Account Associate/ManagerJoin to apply for the Customer Success Account Associate/Manager role at Trends Group Inc.Continue with GoogleJob OverviewThe Customer Success Manager for subscription services is responsible for promoting customer loyalty by ensuring successful adoption of subscription services. This involves partnering with sales,...

  • Visionary Business Leader

    2 days ago

    Manila, National Capital Region, Philippines beBeeDirector Full time ₱2,400,000 - ₱3,200,000

    Operations Director Job OverviewThe Operations Director plays a pivotal role in driving the strategic leadership of our business operations, ensuring seamless service delivery and high-quality standards.Key Responsibilities:Forge strong business relationships through effective communication and collaboration with internal stakeholders.Swiftly identify and...

  • Director of Business Solutions

    4 days ago

    Manila, National Capital Region, Philippines beBeeOperational Full time ₱7,000,000 - ₱9,000,000

    Job Title: Operational Excellence Leader Key Responsibilities:Liaise with top management to set strategic goals and execute necessary actions within established timelines.Cultivate and maintain strong relationships with clients, ensuring their needs and demands are met and addressing any concerns promptly.Determine Client Operational strategies by conducting...

  • Director, People Business Partner

    2 days ago

    Manila, National Capital Region, Philippines Inchcape Asia-Pacific Full time

    OverviewThe Director, People Business Partner role is a strategic leadership role that partners closely with senior business leaders—including the Cluster Managing Director for South Asia & Pacific—to shape and drive the people agenda in support of business goals. This role will be part of the APAC People Leadership Team to shape the People Agenda in the...

  • Customer Transformation Director

    6 days ago

    Manila, National Capital Region, Philippines Globe Telecom Full time

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting passionate individuals who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Director of the Customer Transformation team is responsible for leading client-facing strategic engagements that address...

  • Senior Manager, Customer Success

    3 weeks ago

    Manila, National Capital Region, Philippines Dayforce US, Inc. Full time

    Posted Thursday, August 14, 2025 at 4:00 AM | Expires Tuesday, September 16, 2025 at 3:59 AMDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM...

  • Business Development Director

    2 days ago

    Manila, National Capital Region, Philippines beBeeDirector Full time ₱900,000 - ₱1,200,000

    Job Title: Business Development DirectorWe are seeking a seasoned professional to lead our business development efforts in Malaysia. As a key member of our team, you will be responsible for driving revenue growth, building strategic relationships with agencies and clients, and laying the foundation for long-term success.Develop and execute a country...

  • Director of Employee Experience

    1 day ago

    Manila, National Capital Region, Philippines beBeeEmployeeExperience Full time ₱900,000 - ₱1,200,000

    Job Title:Director of Employee ExperienceDescription:The Director of Employee Experience will be responsible for leading the development and implementation of programs that enhance employee engagement, satisfaction, and retention. This role will oversee the creation of a positive and inclusive work environment, promoting a culture of innovation, diversity,...