IT Support Specialist for Managed Network and UCaaS Services
23 hours ago
At Ibex Global Solutions (Philippines) Inc., we are seeking a highly skilled IT Support Specialist to join our team. This role will be responsible for providing first-level client support for Channel types of Inbound Calls, Chats, Emails, Proactive Monitoring Alerts, and Self Service Portal Cases for Client Managed Network and UCaaS Services.
Key Responsibilities:- Conduct troubleshooting and resolve issues related to Critical Hard Down Situations, Sites on their Secondary Solution, Back up Downs / Primary Operational, VPN Tunnels, Wired and Wireless WAN Services, Wireless Access Points, Voice Equipment and Configurations, Call Routing, Handsets, and other related products and alerts.
- Work with Telecommunication Vendors and ISPs to open tickets and request initial Part Shipments and Field Engineer Dispatches where necessary.
- At least 6 months call center experience in IT, Network Support etc.
- Strong technical background for modems, routers, hardware devices such as laptops, desktops, and/or printers.
- For Telco Experienced Applicants – must have experience with broadbands or internet and should have advanced troubleshooting experience.
- Ability to work in shifting schedule, weekends, and holidays.
- Good communication skills both written and verbal.
- Work-onsite allowance
- Extensive HMO coverage for you and your dependents
- Non-Taxable Allowance on top of your Basic Salary
- Excellent Program Incentives based on performance
- Group Life Insurance
- 30 Service Incentive Leaves (Paid Time Off)
If you are a motivated and detail-oriented individual who is passionate about delivering excellent results, please apply for this exciting opportunity to join our team at Ibex Global Solutions (Philippines) Inc..
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Ayala Alabang, National Capital Region, Philippines Ibex Global Solutions (Philippines) Inc. Full timeAbout Ibex Global Solutions (Philippines) Inc.We are a leading provider of innovative solutions in the telecommunications industry. Our team is dedicated to delivering exceptional service and support to our clients, and we're looking for talented individuals to join us in this mission.
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