Technical Support Specialist

1 week ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time ₱18,000 - ₱25,000
Job Description

We are seeking a technical support specialist to provide first-line assistance with resolving technical issues in our customer service department.

You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms, providing expert guidance and problem-solving skills.

  • Respond to technical support calls, emails, or chats from customers, providing timely and effective resolutions.
  • Troubleshoot hardware, software, and connectivity issues, utilizing knowledge of products, services, and system updates.
  • Guide customers through step-by-step solutions and product configurations, ensuring accuracy and efficiency.
  • Escalate unresolved issues to higher-level support or engineering teams, maintaining open communication and collaboration.
  • Document all interactions and solutions in the ticketing system, tracking progress and outcomes.
  • Maintain up-to-date knowledge of products, services, and system updates, staying current with industry trends and advancements.
  • Meet performance targets related to resolution time, customer satisfaction, and accuracy, delivering exceptional results and value.
Required Skills and Qualifications

To succeed in this role, you will require:

  • Strong technical skills, including knowledge of hardware, software, and connectivity issues.
  • Excellent communication and problem-solving skills, with the ability to work effectively with customers and colleagues.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficient in using technology, including software applications and system updates.
Benefits

This role offers a range of benefits, including:

  • Opportunities for career growth and development.
  • A supportive and collaborative team environment.
  • Competitive compensation and benefits package.
Others

Please note that this is a summary of the key responsibilities and requirements. If you are interested in this opportunity, please submit your application, along with your resume and cover letter.

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