Support Operations Role

3 hours ago

Taguig, National Capital Region, Philippines beBeeOperations Full time $60,000 - $90,000
Customer Support Operations Specialist

Trafilea is a global, rapidly growing Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors.

We focus on data-driven strategies to scale our businesses and create high-quality products and services that enhance the customer experience and support long-term growth.

Job Description:

Seeking an experienced Customer Support Operations Specialist to oversee Zendesk management and AI integrations, ensuring efficient workflows, queue management, and collaboration with cross-functional teams.

  • Expertise in workflow automation, triggers, and queue management
  • Experience with AI setup and integrations
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration abilities
  • Proficiency in reporting and presentation creation
What We Offer:

A dynamic environment with opportunities for growth and development, both professionally and personally.

Comprehensive benefits package including remote work, flexible holidays, learning subsidies, and more.

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