Crisis Support Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time $20,000 - $42,000

Job Title: Crisis Support Specialist

Job Description:

This is a temporary, remote position requiring skilled customer service representatives to support customers during hurricane disaster relief efforts.

  • Provide exceptional service by assisting customers with inquiries and resolving issues in a timely manner.
  • Utilize knowledge of account management systems to enhance the customer experience.
  • Learn and apply best practices for crisis management and communication.
  • Escalate complex issues to proper channels ensuring prompt resolution.
Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent required.
  • Excellent written and verbal communication skills.
  • The ability to type swiftly and accurately (20+ words per minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Windows operating system proficiency.
  • High reliability with regular attendance and punctuality.
  • Aptitude for conflict resolution, problem-solving, and negotiation.
  • Customer service orientation with empathy, responsiveness, patience, and conscientiousness.
  • Ability to multitask, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • Thrives in fast-paced environments with change and ambiguity.
  • Interpersonal skills to build relationships with team members and customers.

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