
Mental Health Support Specialist
16 hours ago
We are dedicated health advocates, focused on making accessible mental health support for all individuals. Our mission is to provide critical assistance and care for those in need.
Key Responsibilities:- Ensure adequate staffing levels during peak periods and offer call, text, and chat support as needed.
- Maintain high standards of performance with clients, utilizing established protocols and best practices for every scenario.
- Develop effective relationships with stakeholders through communication channels and remain organized by tracking client information.
- Carefully coordinate patient follow-up care, conduct regular assessments & check-ins, and collaborate with the operations team to address client needs.
- Prioritize empathy and proactivity in supporting clients in need.
- A minimum of 2-4 years experience working in a helpline role.
- Training in Solution-Focused Brief Therapy (SFBT) or equivalent.
- Certification in Psychological First Aid and Suicide Prevention.
- A master's degree in Psychology is preferred.
- Reliability, professionalism, and excellent communication skills in English and Tagalog.
- Openness to feedback and willingness to improve and develop.
- Technical proficiency with Zoom for meetings and online development courses.
Our team offers a supportive environment, opportunities for growth, and a chance to make a meaningful impact in the lives of others.
What We're Looking For:As a skilled Crisis Helpline Responder, you will be responsible for delivering exceptional support services to our clients. If you have a passion for helping others and a commitment to excellence, we encourage you to apply.
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