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Process Improvement Specialist

1 week ago

Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full time

The Process Redesign Analyst will drive innovation and continuous improvement in business processes, ensuring streamlined operations and enhanced employee experience.

Key Responsibilities:

  • Evaluate Business Processes: Review and evaluate all business processes and policies to ensure operational excellence and legislative compliance.
  • Deliver Service Improvements: Identify and deliver service improvement activities by employing process improvement methodologies.
  • Project Delivery: Act as the delivery lead across multiple projects to ensure high-quality and timely delivery.
  • Risk Management: Undertake the day-to-day identification, measurement, mitigation, and reporting of risks following the Risk Management Framework.
  • Prioritization Support: Support senior members in driving alignment of priorities with business-unit leaders.
  • Documentation: Assist in the development of project documentation in alignment with company policies and methodologies.
  • Meeting Facilitation: Support the facilitation of meetings and workshops as part of project management support.
  • Stakeholder Engagement: Encourage stakeholders and peers to adopt best practices.
  • Escalated Complaints: Resolve escalated complaints promptly.
  • Relationship Building: Establish and maintain a good working relationship with stakeholders.