IT Process Improvement Specialist

6 days ago


Manila, National Capital Region, Philippines Michael Page International Recruitment Philippines Inc. Full time

About the role

  • Analyse current IT operations and identify opportunities for improvement, driving operational efficiency and continuous improvement within the company's IT function.
  • Develop and implement IT process optimization initiatives to enhance efficiency and productivity.
What you'll be doing
  • Collaborate with IT teams to document and standardize IT processes and procedures.
  • Monitor and measure IT performance metrics, and recommend actions to address any issues.
  • Provide recommendations to management on strategies to improve IT service delivery.
  • Assist with the design and implementation of IT automation and self-service solutions.
  • Participate in IT projects and initiatives to support the company's overall business objectives.
What we're looking for
  • Degree in Information Technology, Computer Science, or a related field.
  • Minimum 3 years of experience in a business/systems analyst or IT operations role.
  • Strong analytical and problem-solving skills, with the ability to identify and address operational challenges.
  • Excellent communication and interpersonal skills to collaborate effectively with IT teams and stakeholders.
  • Familiarity with IT service management frameworks and best practices (e.g., ITIL).
  • Experience in process improvement methodologies (e.g., Lean, Six Sigma).
  • Knowledge of IT automation and self-service tools and technologies.
  • Proficient in data analysis and report generation.

About Michael Page International Recruitment Philippines Inc.:

  • We are committed to providing our employees with a supportive and rewarding work environment.
  • You can expect competitive compensation, opportunities for professional development, and a range of benefits designed to support your overall well-being and work-life balance.


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