Business Process Improvement Specialist

5 days ago


Manila, National Capital Region, Philippines Security Bank Corporation Full time
About the Role

As a Business Process Improvement Specialist, you will be responsible for analyzing existing processes and identifying opportunities to streamline process challenges based on data. You will handle service level analysis and reports that are essential to the process of improvement and execution.

Key Responsibilities

  • Propose and implement process improvement methodology.
  • Work with respective units to streamline gaps and SLAs.
  • Prepare and ensure updated voice/non-voice handling manuals.
  • Ensure overall policy and process repositories are always updated.
  • Conduct weekly team meetings with TLs/SMEs to discuss updates.
  • Conduct spot checks to ensure timely cascades of advisories.
What we're looking for
  • Bachelor's degree in any field.
  • 2-4 years relevant experience as a Business Analyst, Documentation process Data Analysis.
  • Preferably with Lean Six Sigma background and experience.
  • Contact center background in the banking industry is a plus.
  • Knowledge of Business process modelling, analysis and design. Knowledge of Process Performance management in Banking and finance.
  • Excellent communication and interpersonal skills.
  • Willingness to work on premises.
About Security Bank Corporation

Security Bank Corporation is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

At Security Bank Corporation, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): 'YOU matter.'



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