Call Center Director

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeLeadership Full time ₱3,000 - ₱5,000
Job Opportunity

The ideal candidate is an experienced leader who can provide call center leadership services on a contract basis. The contractor will support appointment-setting operations, ensure service quality, and deliver agreed-upon performance outcomes.

Key Responsibilities
  • Oversee and guide appointment-setting activities to drive results.
  • Deliver coaching, performance feedback, and process improvement recommendations to enhance team outcomes.
  • Monitor appointment-setting results and report on agreed-upon performance metrics.
  • Support escalated calls when necessary and provide subject-matter expertise for resolution.
  • Recommend strategies to improve productivity, efficiency, and conversion performance.
  • Collaborate with leadership on aligning appointment-setting outcomes with broader sales and marketing initiatives.
  • Maintain a professional and positive engagement with the appointment-setting team.
Required Qualifications
  • 2–3 years of experience in call center leadership (appointment setting, telemarketing, or sales).
  • Knowledge of the roofing, construction, or home improvement industry is beneficial.
  • Proven ability to analyze performance data and deliver actionable insights.
  • Strong communication and leadership skills.
  • Familiarity with CRM and call center software.
  • Ability to work under pressure, meet deadlines, and drive results.
Performance Metrics
  • Appointment-setting outcomes (daily/weekly/monthly targets as defined in the agreement).
  • Conversion performance reporting.
  • Recommendations for improving call quality and compliance outcomes.
  • Periodic reporting on agreed-upon KPIs.

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