
Disaster Relief Call Center Specialist
1 day ago
We are seeking skilled individuals to work as needed in response to disaster relief efforts.
- Provide customer service and support via phone or other communication channels
- Develop knowledge of common customer inquiries and solutions
- Enhance the overall customer experience
- Utilize established service techniques and systems
- Evaluate and escalate customer dissatisfaction to relevant authorities
Selected candidates will be contacted on an as-needed basis. Working hours range from 8:00 AM to 8:00 PM ET, with shifts varying between 8:00 AM and 2:00 PM, and 2:00 PM and 8:00 PM.
Key Requirements:- Must be at least 18 years old
- High school diploma or equivalent required
- Excellent organizational, written, and verbal communication skills
- Able to type efficiently and accurately (20+ words per minute)
- Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows operating systems
- High level of reliability, punctuality, and attendance
- Strong ability to evaluate, troubleshoot, and follow up on customer issues
- Proficient in conflict resolution, problem-solving, and negotiation
- Customer-focused, empathetic, patient, and conscientious
- Able to multitask, remain focused, and self-manage
- Strong team orientation and customer focus
- Adaptable and able to thrive in a fast-paced environment with frequent change and ambiguity
- Excellent interpersonal skills and relationship-building abilities
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