Call Center Supervisor

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year
The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for escalations and is obligated to notify the Operations Manager of all issues arising from both external and internal customers.
  • Review and monitor the daily activities and performance of the team, which includes attendance, call coverage, claim procedures and quality standards.
  • Track, report and maintain quality, attendance, productivity and service measures.
  • Accountable for ensuring that the team meets client metric obligations.
  • Handle escalated customer claims as needed.
  • Notify the Operations Manager on a daily basis of all issues that arise from the customers and the employees.
  • Conduct informal and formal performance reviews and do corrective action as necessary.
  • Conduct the performance evaluation process and administer progressive discipline as necessary.
  • Attend client and/or program specific meetings and provide recommendations for program and call center improvements.
  • Contribute to decisions related to systems, tools and processes.
  • Assist the Manager and the HRD by reporting changes due to employee work schedules, voluntary and involuntary terminations, leave of absence requests, vacation and illness.
  • Develop Experts customer service capability through regular coaching (using the Asurion ADAPT model) including providing them with the practical tools to proactively manage their call quality
  • Conduct call assessments and in the game / moment feedback for our Experts to ensure the center consistently meets the expectations of the quality framework
  • Provide floor support for the center and refer to other colleagues / departments where appropriate
  • Ensure all Experts understand, implement and operate within company policies and operating procedures Ensure all direct reports understand Asurion's mission, vision and strategic business initiatives (this includes ensuring any changes are communicated accurately in a timely manner)
  • Carry out performance management activity where required including performance improvement plans (PIPs) through to formal disciplinary ensuring consistency across the center
  • Build and maintain a high level of morale in teams to assist with productivity including conducting regular R&R activity
  • Act as a role model of Asurion's core values and leadership principles, ensuring all Experts understand and embrace them as part of their everyday actions

  • Operations Manager

    4 days ago


    Pulong Santa Cruz, Calabarzon, Philippines Asurion Full time $80,000 - $120,000 per year

    Location: Nuvali, Sta. Rosa, LagunaWork Arrangement: 100% OnsiteWork Schedule: Shifting (Majority Nightshift)The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development. The position is responsible for improving customer satisfaction and the productivity and performance of Experts. The...


  • Pulong Santa Cruz, Calabarzon, Philippines LRI Chroma Asia Inc. Full time ₱800,000 - ₱1,200,000 per year

    We are looking for Production Supervisor to oversee daily operations in our paper packaging productionKey Responsibilities:Supervise, coordinate, and monitor daily production activities to ensure efficiency and productivity.Implement production schedules and allocate manpower and resources effectively.Ensure compliance with safety standards, quality...

  • ppic supervisor

    4 days ago


    Pulong Santa Cruz, Calabarzon, Philippines LRI Chroma Asia Inc. Full time ₱800,000 - ₱1,200,000 per year

    We are looking for PPIC Supervisor to oversee production planning, scheduling, and inventory controlKey Responsibilities:Develop and implement production plans and schedules based on sales forecasts and customer orders.Monitor and control inventory of raw materials, packaging materials, and finished goods.Analyze material usage, production efficiency, and...

  • telemarketer

    4 days ago


    Pulong Santa Cruz, Calabarzon, Philippines DOTSPERINCH CORPORATION Full time ₱150,000 - ₱250,000 per year

    Responsibilities & DutiesMaking outbound calls to potential customers or clients to promote products or services.Responding to inbound calls from interested prospects.Explaining product features, benefits, and pricing to potential customers.Identifying and qualifying sales leads to ensure they meet the company's target criteria.Maintaining a detailed record...


  • Pulong Santa Cruz, Calabarzon, Philippines Pick Up Coffee Full time ₱150,000 - ₱250,000 per year

    Job description:MINIMUM QUALIFICATIONS:Must have excellent English communication skillsShould be at least 18 years oldMust have completed high school, Senior High Graduate, 2 years Vocational Graduate and/or atleast two years in college in any fieldMust have at least 6 months call center experience, if the candidate don't have call center experience; must be...


  • Pulong Santa Cruz, Calabarzon, Philippines Pick Up Coffee Full time ₱150,000 - ₱250,000 per year

    Job description:MINIMUM QUALIFICATIONS:Must have excellent English communication skillsShould be at least 18 years oldMust have completed high school, Senior High Graduate, 2 years Vocational Graduate and/or atleast two years in college in any fieldMust have at least 6 months call center experience, if the candidate don't have call center experience; must be...


  • Pulong Santa Cruz, Calabarzon, Philippines Private Advertiser Full time ₱240,000 - ₱720,000 per year

    Part-Time or Full-Time Financial AdvisorCompany: Pru Life UK Weekly Income + Bonuses Recognition & Rewards for your hard work No need to resign — you can do this alongside your current jobWhat You'll Get: Monthly income potential: ₱20,000 – ₱60,000+ Monthly & Quarterly Bonuses Work-from-Home + Flexible Schedule Travel Incentives (Local &...

  • Store Manager

    4 days ago


    Pulong Santa Cruz, Calabarzon, Philippines CASAMIA FURNITURE CENTER, INC. Full time ₱800,000 - ₱1,200,000 per year

    Candidate must possess at least Bachelor's Degree in Business Studies/Administration/Management or any 4 year course.Must have 4-5 years Store Managerial background in retail, store operations, or any similar experienceRequired Skill(s): management, store operations, customer service, selling, counter management, warehouse management, communication,...

  • Payroll Analyst

    4 days ago


    Pulong Santa Cruz, Calabarzon, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionThe Payroll Analyst shall work with Customer Solutions payroll/timekeeping team for the effective and efficient end to end processing of semimonthly payrolls, including all related tasks in accordance with the Company's procedures / deadlines. Responsibilities: Enroll new hires to timekeeping timestamp. Shall ensure that their schedules...

  • Payroll Analyst

    2 days ago


    Pulong Santa Cruz, Calabarzon, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year

    The Analyst, Payroll shall work with Customer Solutions payroll/timekeeping team for the effective and efficient end to end processing of semimonthly payrolls, including all related tasks in accordance with the Company's procedures / deadlines.Enroll new hires to timekeeping timestamp. Shall ensure that their schedules are available in the system during...