Business Development Manager

1 week ago

Barcelona, Philippines beBeeCustomerSupport Full time ₱30,000 - ₱40,000
Job Description:

Create impact in a rapidly expanding fintech sector

Elevate user satisfaction and help businesses grow by acting as a trusted advisor to clients, delving into their pain points and recommending tailored solutions to optimise their experience on our platform.

This role involves building relationships and offering excellent customer service through messaging platforms and phone calls, ensuring each client's success in using the platform.

  • Own the post-sales cycle from customer engagement, retention, and growth of users
  • Provide expert advice and guidance to clients, helping them maximise their value on the platform
Required Skills and Qualifications:

We are looking for individuals with 2+ years of customer success or client-facing experience, preferably working with a complex technical product. Payments and SMB experience is a plus.

  • Strong business mindset with an ability to identify the strategy behind each user's business
  • Lots of empathy and patience, with a willingness to advocate for users, understand their pain points, and guide them through technical solutions
  • Experience handling difficult situations or customers, while remaining professional and personable
  • An analytical and strategic mind, with a deep interest in shaping product strategy
Benefits:

We offer a highly motivated team, learning opportunities and growth, flexible remote working, local GP medical reimbursement, 21 days annual paid leave, and unlimited medical leave.

About Us:

We are a dynamic and ambitious organisation dedicated to empowering businesses with easy access to digital payments. Our platform helps thousands of merchants bring their business dreams to life.

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