Help Customers Succeed
1 week ago
About the Role
As a Customer Service Representative, you will be responsible for managing and acting as the primary point of contact for all intercompany orders. This includes entering and/or updating sales orders in SAP, ensuring order details are correct, and collaborating with Planning and ImpEx team on requirements and ship dates.
Key responsibilities include:
- Manage and act as primary point of contact for all intercompany orders
- Enter and/or update sales order in SAP as needed
- Ensure that order details are correct including part numbers, quantity and pricing
- Collaborate with Planning and ImpEx team on requirements and ship dates
Responsibilities Continued
- Update order's ship date in BSP on timely manner
- Respond promptly to inquiries related to order status, pricing, delivery, cancelation and returns
- Provide daily and monthly reports to support on time delivery
- Keep records of customer interactions and process customer accounts
- Meet personal/customer service team targets (KPI)
- Ensure compliance with company policies and internal process
Qualifications
- Bachelor's degree in Business Administration, Business Management, or a related field
- 3+ years of experience in Customer Service as a Customer Service Representative, Customer Service Executive, or a similar role
- Customer oriented and committed to provide excellent customer service
- Strong attention to detail and organizational skills
- Strong numerical, written, and verbal communication and reasoning skills
- Ability to work effectively with cross functional team
- Ability to multi-task, prioritize, and manage time effectively
- Have high regard to professional etiquette towards customers and organization
- Experience resolving customer complaints
- MS Excel and PowerPoint proficient
- Experience using SAP ERP system is a plus but not required
Equal Employment Opportunity
We adhere to the principles of equal employment and welcome applications from all qualified candidates without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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