Mobile Application Issue Solver

5 days ago


Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time
Why You'll Love This Job
Hunter's Hub Inc. offers an exciting opportunity for a talented Technical Support Officer to join our team. If you're passionate about delivering exceptional customer experiences and have a knack for troubleshooting complex issues, this role is perfect for you

Key Tasks:
* Provide expert technical support for our mobile application, addressing customer concerns and resolving technical issues
* Work closely with technology partners and internal teams to ensure prompt and effective resolution of support tickets
* Maintain in-depth knowledge of ticketing systems, problem management, and incident resolution processes

Necessary Qualities:
* Proven track record in technical support, particularly in mobile applications or digital banking
* In-depth understanding of incident management, L1, L2, and L3 support, severity levels, and ticket escalation procedures
* Excellent analytical and problem-solving skills, with the ability to tackle complex technical challenges

Award-Winning Perks:
* A competitive compensation package
* Ongoing training and development opportunities
* A collaborative and dynamic work environment


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