Mobile Application Technician
5 days ago
We are seeking a seasoned Technical Support Officer to join our team at Hunters Hub Incorporated. As a Technical Support Officer, you will be responsible for providing exceptional technical support to our customers, collaborating with cross-functional teams, and continuously improving our products and services. If you have a passion for delivering outstanding customer experiences and a strong background in technical support, we encourage you to apply.
Key Responsibilities:
- Provide technical support via phone, email, or chat to customers experiencing issues with our mobile applications or digital banking services.
- Work collaboratively with technology partners and internal stakeholders to identify and resolve technical issues.
- Develop and maintain comprehensive knowledge of our products and services to effectively communicate with customers.
- Identify areas for process improvement and implement changes to enhance the customer experience.
Requirements:
- A minimum of 3 years of experience in technical support, preferably in mobile applications or digital banking.
- Strong knowledge of ticketing systems, problem management, and incident resolution processes.
- Excellent communication, analytical, and problem-solving skills.
- Ability to work effectively under pressure and manage multiple priorities.
- PREFERRED CERTIFICATIONS: ITIL Foundation Certification, Certified Support Professional (CSP), Certified Help Desk Professional (CHDP).
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Mobile Application Developer
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Mobile Application Resolution Expert
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Mobile Application Support Specialist
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Mobile Application Specialist
5 days ago
Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full time**About the Role:**This position involves troubleshooting and resolving technical issues related to our mobile application. The successful candidate will work closely with technology partners and internal teams to ensure prompt and effective resolution of support tickets.
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Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full timeHunter's Hub, Inc. is seeking a skilled Technical Support Specialist to provide exceptional technical assistance for the Chinabank mobile application.Job OverviewThis role involves troubleshooting and resolving technical issues, collaborating with various stakeholders, and ensuring high customer satisfaction.ResponsibilitiesTroubleshoot and resolve technical...
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