Technical Solutions Specialist

3 days ago


Manila, National Capital Region, Philippines Acceligent Solution, Inc. Full time
Job Description

We are seeking a skilled Technical Engineer to join our team at Acceligent Solution, Inc. as part of our Infrastructure Support Team.

This role involves providing exceptional technical assistance to our customers and resolving complex issues related to our products and services. Your goal will be to ensure customer satisfaction and maintain strong relationships with internal teams and clients.

The Technical Engineer's Roles and Responsibilities:

  • Provide first-level technical support via phone, email, and chat to customers and internal teams.
  • Troubleshoot and diagnose hardware and software issues, providing timely resolutions.
  • Document all support interactions in the ticketing system, ensuring accurate records of issues and resolutions.
  • Collaborate with engineering and product teams to escalate and resolve complex technical problems.
  • Develop and maintain technical documentation, FAQs, and knowledge base articles for both customers and support staff.
  • Train and guide customers on product features and best practices.
  • Monitor and analyze support metrics to identify trends and improve service quality.
  • Stay updated on product updates, new features, and industry trends to enhance support capabilities.


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