Technical Solutions Specialist

2 weeks ago


Manila, National Capital Region, Philippines Acceligent Solution, Inc. Full time

Job Description for Technical Solutions Specialist

  • Provide technical assistance to customers and internal teams via phone, email, and chat.
  • Troubleshoot and diagnose hardware and software issues, ensuring timely resolutions.

The Technical Solutions Specialist's Roles and Responsibilities:

Key Performance Indicators:

  • First-call resolution rate
  • Customer satisfaction ratings
  • Incident ticket closure rates

The ideal candidate will possess a strong understanding of network systems, protocols, and troubleshooting techniques. Additionally, they should have excellent communication skills, both verbal and written.

We are seeking a skilled Technical Solutions Specialist to join our team at Acceligent Solution, Inc. The successful candidate will provide exceptional technical support to our customers and resolve complex issues related to our products and services.

About the Job:

This is a full-time position, working on-site in Ortigas, Pasig City. The work schedule is from Monday to Friday, 9 am to 6 pm. The ideal candidate should be able to multitask, meet deadlines, and maintain attention to detail.

Requirements:

  • At least 2 years of experience in a technical support role, specifically with network infrastructure;
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience;
  • Customer-oriented mindset with a focus on delivering high-quality support;
  • Strong understanding of network systems, protocols, and troubleshooting techniques;
  • Excellent communication skills, both verbal and written;
  • Strong problem-solving abilities and attention to detail;
  • Ability to work independently and as part of a team;
  • Ability to multitask and meet timelines on deliverables; and
  • Detail-oriented, analytical, and has problem-solving skills.

What We Offer:

  • A dynamic work environment with opportunities for growth and development;
  • A competitive compensation package that includes salary and benefits;
  • Ongoing training and professional development opportunities;
  • A supportive team environment that encourages collaboration and teamwork;
  • A chance to make a meaningful contribution to the success of our organization.


  • Manila, National Capital Region, Philippines Navitas Energy Services Inc. Full time

    Job Overview:We are seeking a highly skilled Technical Solutions Specialist to drive technical sales and business development efforts at Navitas Energy Services Inc.


  • Manila, National Capital Region, Philippines Mancel Energy Solutions Inc. Full time

    About the RoleThis is a full-time on-site position as an Engineering Support and Integration Lead located at our site. The successful candidate will be responsible for providing technical support, presales activities, sales support, integrating solutions, and ensuring security measures are in place.ResponsibilitiesProviding technical assistance to customers...


  • Manila, National Capital Region, Philippines JWay Group Full time

    JWay Group is seeking a Technical Solutions Specialist to join our team. As a key member of our organization, you will be responsible for designing, developing, and maintaining Salesforce solutions that meet the needs of our customers.The ideal candidate will have hands-on experience with Apex, Visualforce, Lightning, and workflow automation, as well as...


  • Manila, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    **Job Overview**We are seeking a highly skilled IT Support Specialist to join our team at Intelligent Technical Solutions (ITS). As a key member of our technical services team, you will provide remote IT support to our clients, ensuring they receive top-notch technical assistance.About the Role:Provide first-tier technical support via phone, email, and...


  • Manila, National Capital Region, Philippines KMC Solutions Full time

    KMC Solutions is seeking a highly skilled SQL Solutions Specialist to join its team. As a key member of our IT department, you will be responsible for managing data storage, ensuring the accuracy and security of data within various business systems, and supporting the development of technical interfaces between systems.Role DescriptionManage data storage and...


  • Manila, National Capital Region, Philippines Reevo Technology Solutions Inc Full time

    About Us:Reevo Technology Solutions Inc is a dynamic technology company that provides innovative solutions to clients worldwide.Job Description:We are seeking an experienced Techincal Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients via phone, email, or chat. This...


  • Manila, National Capital Region, Philippines HawodTech Solutions Full time

    Job Title: Senior Technical Translation SpecialistWe are seeking a highly skilled Senior Technical Translation Specialist to join our team at HawodTech Solutions. As a key member of our operations team, you will be responsible for translating technical documentation and ensuring the accuracy and quality of our products.Responsibilities:Native-level Japanese...


  • Manila, National Capital Region, Philippines Turnitin Full time

    Technical Solution Specialist">Join our team as an Implementation Consultant and play a key role in delivering technical implementation support to new and existing customers. You will work closely with internal stakeholders to ensure smooth and seamless technical implementation, while ensuring client expectations are known, realistic and delivered on.">Key...


  • Manila, National Capital Region, Philippines HawodTech Solutions Full time

    HawodTech Solutions is seeking a skilled Technical HTML Specialist to join our team. As an HTML Developer, you will work closely with the communications and marketing teams in creating content for our website and email campaigns.Key Responsibilities:Coding and customization of our website, emails, and other web content using HTML and CSS.Maintaining websites...


  • Manila, National Capital Region, Philippines Cisco Systems, Inc. Full time

    About the RoleWe are seeking a highly skilled Solutions Consultant to join our team as a Collaboration Portfolio Specialist. In this role, you will be responsible for providing technical guidance and sales support on the Cisco Collaboration Portfolio.You will have expertise around Cisco's entire Collaboration Portfolio with an emphasis on the Webex SaaS...


  • Manila, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    System Administrator Job DescriptionAt Intelligent Technical Solutions (ITS), we're on the hunt for an experienced System Administrator to join our team. As a pivotal member of our technical services team, you'll be responsible for providing remote IT support to our clients, ensuring they receive top-notch technical assistance.About the Role:Provide...


  • Manila, National Capital Region, Philippines Top1Movers Worldwide Inc. Full time

    Job OverviewWe are seeking a highly skilled Technical Fleet Solutions Specialist to join our team at Top1Movers Worldwide Inc. As a key member of our fleet management department, you will be responsible for overseeing the technical aspects of our fleet operations, ensuring the highest standards of quality, efficiency, and safety.Key ResponsibilitiesVehicle...


  • Manila, National Capital Region, Philippines Power Mac Center Full time

    Job Description:We are seeking a highly skilled Senior Technical Solutions Specialist to join our team at Power Mac Center. In this role, you will serve as a technical resource to the sales team during pre-sales by responding to technical queries. You will also work closely with the Enterprise Sales and Regional Support Teams on RFPs for new business...


  • Manila, National Capital Region, Philippines KMC Solutions Full time

    Job OverviewWe are looking for a Level 2 Technical Specialist to provide advanced technical support to our customers. This individual will be responsible for resolving complex technical issues and providing effective solutions.The ideal candidate will have excellent technical troubleshooting skills, strong verbal communication skills, and the ability to work...


  • Manila, National Capital Region, Philippines KMC Solutions Full time

    About KMC SolutionsKMC Solutions is seeking a highly skilled and proactive L2 Support Engineer to join our global technical support team. As a key member of our team, you will work closely with our Level 1 and Level 3 support teams across the globe.Job Overview:Deliver advanced technical support services to customers worldwide.Collaborate with...


  • Manila, National Capital Region, Philippines Shellsoft Technology Corporation Full time

    Company OverviewShellsoft Technology Corporation is a leading provider of Information Technology solutions.We are committed to delivering high-quality services and support to our clients.Job SummaryThe Solution Specialist provides Technical Sales and Support Services for Information Technology solutions supplied by Shellsoft Technology Corporation.Primary...


  • Manila, National Capital Region, Philippines GRB Enterprises Full time

    As a Technical Solutions Specialist at GRB Enterprises Inc., you will play a crucial role in promoting our high-quality products to manufacturing and commercial businesses throughout the Philippines.About UsOur company has been serving the needs of our clients for over three decades, earning a reputation for our high ethical standards and reliability.We take...


  • Manila, National Capital Region, Philippines Atticus Advisory Solutions Inc Full time

    Position OverviewWe are seeking a highly skilled and experienced ERP Support Professional to join our team in Manila. The ideal candidate will have a strong background in Netsuite and be able to provide technical support to our clients. The Netsuite Technical Specialist will be responsible for troubleshooting and resolving technical issues, providing...


  • Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job DescriptionAs a Technical Solutions Expert, you will be responsible for providing expert-level technical support and maintenance services for our clients. This includes:Administering SAP Basis and HANA databases, ensuring optimal performance and uptime.Handling Severity 1/2 issues in a timely and professional manner, communicating effectively with...


  • Manila, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    Technical Support Specialist Job DescriptionIntelligent Technical Solutions (ITS) is looking for a highly motivated Technical Support Specialist to join our team. As a key member of our technical services team, you will provide remote IT support to our clients, ensuring they receive top-notch technical assistance.About the Role:Provide first-tier technical...