Technical Solutions Specialist
2 weeks ago
Job Description for Technical Solutions Specialist
- Provide technical assistance to customers and internal teams via phone, email, and chat.
- Troubleshoot and diagnose hardware and software issues, ensuring timely resolutions.
The Technical Solutions Specialist's Roles and Responsibilities:
Key Performance Indicators:
- First-call resolution rate
- Customer satisfaction ratings
- Incident ticket closure rates
The ideal candidate will possess a strong understanding of network systems, protocols, and troubleshooting techniques. Additionally, they should have excellent communication skills, both verbal and written.
We are seeking a skilled Technical Solutions Specialist to join our team at Acceligent Solution, Inc. The successful candidate will provide exceptional technical support to our customers and resolve complex issues related to our products and services.
About the Job:
This is a full-time position, working on-site in Ortigas, Pasig City. The work schedule is from Monday to Friday, 9 am to 6 pm. The ideal candidate should be able to multitask, meet deadlines, and maintain attention to detail.
Requirements:
- At least 2 years of experience in a technical support role, specifically with network infrastructure;
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience;
- Customer-oriented mindset with a focus on delivering high-quality support;
- Strong understanding of network systems, protocols, and troubleshooting techniques;
- Excellent communication skills, both verbal and written;
- Strong problem-solving abilities and attention to detail;
- Ability to work independently and as part of a team;
- Ability to multitask and meet timelines on deliverables; and
- Detail-oriented, analytical, and has problem-solving skills.
What We Offer:
- A dynamic work environment with opportunities for growth and development;
- A competitive compensation package that includes salary and benefits;
- Ongoing training and professional development opportunities;
- A supportive team environment that encourages collaboration and teamwork;
- A chance to make a meaningful contribution to the success of our organization.
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