Advanced Technical Solutions Expert
3 days ago
About KMC Solutions
KMC Solutions is seeking a highly skilled and proactive L2 Support Engineer to join our global technical support team. As a key member of our team, you will work closely with our Level 1 and Level 3 support teams across the globe.
Job Overview:
- Deliver advanced technical support services to customers worldwide.
- Collaborate with cross-functional teams to resolve technical incidents efficiently.
- Contribute to the development of knowledge base articles to improve resolution times.
Responsibilities:
- Provide expert technical guidance on hardware, software, and network-related issues.
- Develop and maintain strong relationships with internal teams to ensure seamless collaboration.
Requirements:
- 3+ years of experience in technical support or a similar role.
- Strong knowledge of Windows, Linux, and macOS operating systems.
- Proficiency in troubleshooting hardware and software issues.
- Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP).
- Experience with remote support tools and ticketing systems.
- Excellent problem-solving and analytical skills with a customer-first mindset.
- Strong communication and interpersonal skills to engage effectively with clients and teams.
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