Advanced Technical Solutions Expert

3 days ago


Manila, National Capital Region, Philippines KMC Solutions Full time

About KMC Solutions

KMC Solutions is seeking a highly skilled and proactive L2 Support Engineer to join our global technical support team. As a key member of our team, you will work closely with our Level 1 and Level 3 support teams across the globe.

Job Overview:

  • Deliver advanced technical support services to customers worldwide.
  • Collaborate with cross-functional teams to resolve technical incidents efficiently.
  • Contribute to the development of knowledge base articles to improve resolution times.

Responsibilities:

  1. Provide expert technical guidance on hardware, software, and network-related issues.
  2. Develop and maintain strong relationships with internal teams to ensure seamless collaboration.

Requirements:

  • 3+ years of experience in technical support or a similar role.
  • Strong knowledge of Windows, Linux, and macOS operating systems.
  • Proficiency in troubleshooting hardware and software issues.
  • Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP).
  • Experience with remote support tools and ticketing systems.
  • Excellent problem-solving and analytical skills with a customer-first mindset.
  • Strong communication and interpersonal skills to engage effectively with clients and teams.


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