Level 2 Technical Specialist
2 weeks ago
We are looking for a Level 2 Technical Specialist to provide advanced technical support to our customers. This individual will be responsible for resolving complex technical issues and providing effective solutions.
The ideal candidate will have excellent technical troubleshooting skills, strong verbal communication skills, and the ability to work well under pressure.
This role requires a strong understanding of IT products and technologies, as well as experience in a call center environment.
- Coach and train support professionals in technical skills, customer service, and applicable process.
- Participate in activities designed to improve customer satisfaction and business performance.
- Ensure service delivered to our customers meets contractual KPIs.
- Provide input into operation processes for continuous improvement and operational effectiveness.
- Maintain thorough technical knowledge via laboratory activities and classroom training.
- Follow escalation guidelines and defined process to meet established goals.
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IT Support Level 2
4 weeks ago
Manila, National Capital Region, Philippines Outstaffer Full timeThe IT Support Specialist (Level 2) at Outstaffer plays a critical role in providing technical support and ensuring the smooth operation of IT systems for both internal employees and Employer of Record (EOR) employees. Reporting to the Service Delivery Manager, the IT Support Specialist is responsible for resolving technical issues, managing device...
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Level 2
11 hours ago
Manila, National Capital Region, Philippines HireArchi Full timeAbout the job Level 2 - IT Technical SupportEmployer: MSP company based in USARemote Work SetupWorking Schedule: Monday-Friday, 8:00AM - 5:00PM Pacific Standard Time (May still vary)Responsibilities include but are not limited to the following:Manage, deploy, and support network infrastructure with a focus on uptime and meeting clients business...
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Level 2
3 weeks ago
Manila, National Capital Region, Philippines Satellite Office Full timeRole Description and ResponsibilitiesExpectations:M365 | all products, configurationIntune administration (2nd priority)Exchange online administration (1st priority)Azure administration (1st priority)Moving on-prem to Azure (Situation of the company)Being able to navigate AzureRequired Skills and QualificationsTechnical Skills:Advanced troubleshootingServer...
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Level 2 System Support Engineer
3 weeks ago
Manila, National Capital Region, Philippines 8x8 Full timeLevel 2 System Support Engineer page is loadedLevel 2 System Support EngineerApply locations Cebu-8x8 Asia Indonesia-8x8 Asia posted on Posted Yesterday job requisition id R16088x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated...
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Level 2 System Support Engineer
2 weeks ago
Manila, National Capital Region, Philippines 8x8 Full timeLevel 2 System Support Engineer page is loaded Level 2 System Support Engineer Apply locations Cebu-8x8 Asia Indonesia-8x8 Asia posted on Posted Yesterday job requisition id R1608 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated...
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IT Technical Support Specialist
4 days ago
Manila, National Capital Region, Philippines Trends Group, Inc. Full timeTrends Group, Inc. is seeking a highly skilled IT Technical Support Specialist to join our team. As an IT Technical Support Specialist, you will provide remote and onsite technical support for various IT systems and address technical concerns of our clients.Key Responsibilities:Provide first-line technical support via phone, email, or onsite...
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Level 2 IT Technician
9 hours ago
Manila, National Capital Region, Philippines HireArchi Full timeAbout the PositionHireArchi is seeking a Level 2 IT Technician to join our team. The successful candidate will be responsible for managing, deploying, and supporting network infrastructure with a focus on uptime and meeting clients' business objectives.The ideal candidate will have 3-5 years of experience building, administering, and deploying network...
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Level 2
4 weeks ago
Manila, National Capital Region, Philippines HireArchi Full timeEmployer: MSP company based in USARemote Work SetupWorking Schedule: Monday-Friday, 8:00AM - 5:00PM Pacific Standard Time (May still vary)Responsibilities include but are not limited to the following:Manage, deploy, and support network infrastructure with a focus on uptime and meeting clients business objectives.Performing audits of IT infrastructure and...
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Level 2 IT Support Engineer
3 weeks ago
Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full timeDo you thrive in a fast-paced environment where you can make a real impact? If so, then we want to hear from youAs we continue to expand, we're looking for individuals with the right skills and qualifications who are also passionate about contributing to our unique culture.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical...
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Technical Analyst 2-Support
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Manila, National Capital Region, Philippines Ll Oefentherapie Full timeDo you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.As the leading cloud business system,...
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Level 2 Software Support Engineer
2 weeks ago
Manila, National Capital Region, Philippines Emapta Full timeDebug Your Career: Support, Solve, and Innovate in IT SolutionsJoin a team that empowers businesses with cutting-edge IT solutions while ensuring you have the time and space to focus on what matters most—whether it's honing your skills, enjoying personal time, or simply stepping away from the screen.Job DescriptionAs aLevel 2 Software Support Engineer, you...
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Level 2 IT Support Engineer
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Technical Support Specialist
4 days ago
Manila, National Capital Region, Philippines Itiviti AB Full timeJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert-level support for multiple Broadridge Trading and Connectivity Services products.You will be responsible for handling internal and external customer inquiries via various channels, providing technical feedback...
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Technical Support Specialist
7 days ago
Manila, National Capital Region, Philippines TGI Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Trends Group Inc.About the JobThis role will involve providing remote and onsite technical support for a wide range of IT systems and addressing various technical concerns of our clients.The ideal candidate will have excellent problem-solving skills, strong commitment to...
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Technical Support Specialist
2 weeks ago
Manila, National Capital Region, Philippines Trends Group, Inc. Full time**About Trends Group, Inc.**Trends Group, Inc. is a leading provider of innovative IT solutions.Job Description:The Technical Support Specialist will provide remote and onsite technical support for various IT systems.The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.Main...
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Technical Support Specialist
7 days ago
Manila, National Capital Region, Philippines IntroCloud Full timeIntroCloudWe are seeking a highly skilled Technical Support Specialist to join our team.About the RoleThis is a fantastic opportunity for an experienced IT professional to work with cutting-edge technologies and shape the future of cybersecurity. As a Technical Support Specialist, you will be responsible for monitoring and managing client systems using...
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Technical Support Specialist
2 days ago
Manila, National Capital Region, Philippines Hunters hub Incorporated Full timeHunters Hub Incorporated is seeking a Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing Level 2 and Level 3 support for critical applications.Key ResponsibilitiesProvide timely and effective resolution to complex technical issues within established Service Level Agreements...
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Technical Support Representative, Tier 2
2 weeks ago
Manila, National Capital Region, Philippines Turnitin, LLC Full timeTechnical Support Representative, Tier 2 (Philippines, Remote)Full-timeWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over...
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Technical Support Representative, Tier 2
2 weeks ago
Manila, National Capital Region, Philippines Turnitin Full timeCompany DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and...
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Hiring Specialist
7 days ago
Manila, National Capital Region, Philippines Level Full timeLevel is a leading recruitment and staffing agency connecting Filipino Virtual Assistants with clients in the U.S. We're dedicated to delivering exceptional talent solutions and building strong relationships with our clients.Job Overview:We're looking for an experienced Client Success Recruiter to join our team. This role involves handling client...