Level 2 Technical Specialist

2 weeks ago


Manila, National Capital Region, Philippines KMC Solutions Full time
Job Overview

We are looking for a Level 2 Technical Specialist to provide advanced technical support to our customers. This individual will be responsible for resolving complex technical issues and providing effective solutions.

The ideal candidate will have excellent technical troubleshooting skills, strong verbal communication skills, and the ability to work well under pressure.

This role requires a strong understanding of IT products and technologies, as well as experience in a call center environment.

  • Coach and train support professionals in technical skills, customer service, and applicable process.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Ensure service delivered to our customers meets contractual KPIs.
Responsibilities
  1. Provide input into operation processes for continuous improvement and operational effectiveness.
  2. Maintain thorough technical knowledge via laboratory activities and classroom training.
  3. Follow escalation guidelines and defined process to meet established goals.

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