Technical Specialist

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerCentricity Full time $21,000 - $84,000
Linux Support Engineer Role

Our team is seeking a talented Linux Support Engineer to provide technical assistance to employees. This remote role involves troubleshooting and resolving issues related to Linux systems, ensuring seamless customer experience.

The ideal candidate will have exceptional academic credentials, a degree in a technical field, and hands-on experience with Linux administration, programming fundamentals, and networking concepts.

This position requires the ability to prioritize tasks, learn quickly, and adapt to changing situations. The successful candidate will also possess strong written and verbal communication skills, as well as an appreciation for diversity and multiculturalism.

In this role, you will be responsible for:

  • Providing technical support to employees via various channels
  • Taking ownership of new cases and handling them according to our Service Level Agreement (SLA)
  • Acting as an internal customer advocate and keeping stakeholders updated
  • Ensuring high-quality customer satisfaction through efficient case management
  • Contributing to knowledge base articles and maintaining existing content
  • Developing and distributing technical notices for internal and external communication

As a valued member of our team, you can expect:

  • A distributed work environment with opportunities for in-person collaboration
  • A personal learning and development budget
  • Annual compensation reviews and recognition rewards
  • Competitive benefits, including holiday leave and employee assistance programs

We are committed to fostering a culture of innovation, teamwork, and continuous learning. If you are passionate about technology and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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