Real Estate Title Professional

2 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱5,000,000
Customer Service Associate Role Overview

We seek a detail-oriented and customer-focused professional to join our team as a Customer Service Associate. This key role involves serving as the primary point of contact for clients, ensuring a seamless experience throughout the title and closing process.

Key Responsibilities:
  • Act as the initial point of contact for clients, agents, lenders, and stakeholders regarding title inquiries.
  • Review, interpret, and explain title commitments, reports, and documents in a clear, client-friendly manner.
  • Coordinate with title officers, escrow officers, and attorneys to resolve title issues and ensure timely closings.
  • Maintain accurate records of client interactions, title updates, and transaction progress in CRM or transaction management systems.
  • Provide regular updates to clients on file status, proactively addressing questions or concerns.
Requirements:
  • Education: High school diploma required; associate or bachelor's degree in business, real estate, or related field preferred.
  • Experience: Minimum 1–2 years in customer service, preferably in real estate, mortgage, or title insurance.
  • Skills: Strong communication and interpersonal skills; detail-oriented with excellent organizational abilities; ability to interpret and explain title reports and related legal documents.
  • Core Competencies: Customer-first mindset with a professional and empathetic approach; problem-solving and conflict resolution skills.
Benefits:

This position offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Additional Information:

The ideal candidate will possess a strong passion for delivering exceptional customer experiences and a commitment to upholding the highest standards of professionalism and integrity.

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