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Real-Time Data Specialist

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Cebu City, Central Visayas, Philippines Qualfon Corporation Full time

We are seeking a highly skilled Real-Time Data Specialist to join our team at Qualfon Corporation. As a key member of our operations team, you will be responsible for communicating system downtimes to stakeholders, escalating issues to management, and documenting downtime summaries.

You will work closely with the Operations Team from Account's Workforce Management, providing critical information during downtimes. Your expertise in Workforce Management and Operation processes, as well as MS Office applications and Avaya CMS Supervisor or ACD reporting tool, will be invaluable to our team.

Key Responsibilities
  • Monitor and manage intraday staffing levels for Clients
  • Update Operations with staffing information
  • Manage staff levels in Miami and Atlanta servers

Main Objectives: Ensure accurate Split/Skill assignment of all agents, run regular split/skill checks, and accommodate split/skill change requests.