Head of GEC Service Strategy

6 days ago


Makati City, National Capital Region, Philippines Poutrix Full time
About the Company

We are a global leader in delivering sustainable design, engineering, and consultancy solutions for natural and built assets. Our mission is to improve the quality of life for people around the world by providing innovative and effective solutions to complex problems.

We are committed to creating a better future for our clients, employees, and the communities we serve. Our values of innovation, collaboration, and sustainability guide everything we do, and we are passionate about making a positive impact on the world.

About the Role

We are seeking a highly experienced professional to join our team as a Service Director and drive excellence in our Global Excellence Centre. The successful candidate will be responsible for developing and implementing a comprehensive strategy for the GEC, aligned with our global goals and objectives.

The ideal candidate will have significant experience in the service industry, ideally with experience globally and working to different standards and practices. They should possess excellent influencing and collaboration skills at a strategic level, as well as leadership at a detailed service level.

Main Responsibilities
  • Strategic Leadership:
    • Develop and implement a comprehensive strategy for the GEC, aligned with our global goals and objectives.
    • Lead cross-functional teams to deliver results and drive business growth.
    • Collaborate with stakeholders to identify opportunities for improvement and implement change.
  • Service Excellence:
    • Develop and maintain a culture of service excellence throughout the GEC.
    • Implement processes and procedures to ensure consistent delivery of high-quality services.
    • Monitor and evaluate performance metrics to identify areas for improvement.
  • Capability Development:
    • Develop and implement training programs to enhance the skills and competencies of GEC staff.
    • Collaborate with other departments to identify opportunities for growth and development.
    • Develop and implement succession planning to ensure continuity and talent management.
  • Sustainability:
    • Develop and implement strategies to drive sustainability and reduce environmental impact.
    • Collaborate with other departments to identify opportunities for innovation and improvement.
    • Develop and implement metrics to measure and track progress towards sustainability goals.
  • Organization:
    • Establish and maintain relationships with key stakeholders to drive business growth.
    • Collaborate with other departments to identify opportunities for process improvement and implement change.
    • Develop and implement communication plans to engage and inform stakeholders.


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