Service Excellence Manager Design and Engineering

5 days ago


Makati City, National Capital Region, Philippines Poutrix Full time
About Us

We are a pioneering organization dedicated to delivering sustainable design, engineering, and consultancy solutions for natural and built assets. Our team of over 36,000 professionals across 70 countries is committed to improving the quality of life for people around the world.

We believe that everyone's contribution matters, and we are empowering our employees to take ownership of their careers and make a lasting impact. We are looking for a seasoned professional to join our team as a Service Director and drive excellence in our Global Excellence Centre.

Main Responsibilities
  • Strategic Leadership:
    • Develop and implement a comprehensive strategy for the GEC, aligned with our global goals and objectives.
    • Lead cross-functional teams to deliver results and drive business growth.
    • Collaborate with stakeholders to identify opportunities for improvement and implement change.
  • Service Excellence:
    • Develop and maintain a culture of service excellence throughout the GEC.
    • Implement processes and procedures to ensure consistent delivery of high-quality services.
    • Monitor and evaluate performance metrics to identify areas for improvement.
  • Capability Development:
    • Develop and implement training programs to enhance the skills and competencies of GEC staff.
    • Collaborate with other departments to identify opportunities for growth and development.
    • Develop and implement succession planning to ensure continuity and talent management.
  • Sustainability:
    • Develop and implement strategies to drive sustainability and reduce environmental impact.
    • Collaborate with other departments to identify opportunities for innovation and improvement.
    • Develop and implement metrics to measure and track progress towards sustainability goals.
  • Organization:
    • Establish and maintain relationships with key stakeholders to drive business growth.
    • Collaborate with other departments to identify opportunities for process improvement and implement change.
    • Develop and implement communication plans to engage and inform stakeholders.


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