
Remote Business Operations Coordinator
1 week ago
We are seeking an experienced business operations professional to join our team. As a key member of our organization, you will be responsible for managing client communications, coordinating team activities, and overseeing administrative tasks.
Responsibilities:
- Ensure timely and effective communication with clients through proactive follow-ups and 24-hour response times.
- Coordinate between office, field teams, and subcontractors to maintain clear communication channels and updated job requirements.
- Handle comprehensive administrative tasks including data entry, invoice processing, and maintaining organized job documentation.
- Oversee compliance management including build pass, WHS documentation, and ensuring all job documents are properly maintained.
- Utilize and optimize software systems to maximize efficiency and quality control processes.
- Chase up employee tasks, deliverables, and site reporting to improve team accountability and performance.
- Assist with quoting and tendering processes, including supplier price checking and quote comparisons.
- Forward financial documents to the accounting system and manage systematic invoice processing to prevent cash flow delays.
- Implement weekly checklists for site managers covering job variations, accidents, client satisfaction, and progress updates.
- Create and maintain standard operating procedures and checklists for recurring business processes.
- Provide support to business owners by tracking their daily tasks and deliverables.
- Manage email and calendar systems, filtering communications and flagging only items requiring owner attention.
Requirements:
- Strong experience in construction or trades industry administrative processes.
- Proficiency in accounting software (Xero preferred) and construction management tools.
- Excellent written and verbal communication skills with ability to interact professionally with clients and team members.
- Experience with compliance documentation and understanding of WHS requirements in construction.
- Strong organizational skills with ability to manage multiple projects and deadlines simultaneously.
- Proactive mindset with ability to identify process improvement opportunities.
- Experience with data entry, invoice processing, and financial administration.
- Ability to work independently while maintaining regular communication with business owners.
- Understanding of Australian construction industry practices and terminology.
Benefits:
- Full-time position working Australian business hours (8:30 AM onwards preferred).
- Initial 10-12 week implementation period with ongoing bi-weekly check-ins and support.
- Access to client communication systems, project management software, and financial systems.
- Gradual expansion of responsibilities as trust and competency are established.
- Potential for role growth into specialized areas like estimation support as business scales.
- Integration with a talent network for best practice sharing and continuous improvement.
Key Skills:
- Client communication and relations.
- Administrative and compliance management.
- Project coordination and organization.
- Financial and data entry management.
- Software optimization and quality control.
- Team collaboration and leadership.
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