International Client Support Associate

1 month ago


Quezon City, National Capital Region, Philippines VCC Link Inc. Full time

We are seeking an experienced Customer Service Representative to join our team at VCC Link Inc. This role involves providing exceptional customer service to international clients, resolving issues efficiently, and ensuring a positive experience for all stakeholders.

Job Description:
  • Duration: Hybrid (3 days onsite), subject to change
  • Schedule: Nightshift

As a key member of our team, you will be responsible for managing client relationships, resolving complex issues, and providing accurate information. Your excellent communication skills and ability to work under pressure will be essential in delivering high-quality service.

To be successful in this role, you should have a strong background in customer-facing roles, preferably in the international voice sector. A college undergraduate or associate degree is also required.

Key Responsibilities:

  • Provide exceptional customer service to international clients
  • Resolve complex issues in a timely and professional manner
  • Manage client relationships and ensure a positive experience
  • Communicate effectively with internal teams to resolve issues

Requirements:

  • Minimum of 1-2 years CSR international voice experience
  • Any account (Insurance, Financial, Telco, Retail, etc.)
  • College Undergraduate / Associate or Vocational degree / Bachelor's degree - any course

Benefits:

  • A competitive salary range of $17,000-$23,000 per year
  • 10% night differential

About Us:

VCC Link Inc. is a dynamic company that values excellence in customer service. We are committed to providing a positive experience for all our clients and strive to build long-lasting relationships.



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